Client Service & Risk Solutions Specialist

Moody's Corporation; Eccles; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Insurance

Stock purchase plan

Job summary

Moody's Corporation in Salford, Greater Manchester, is seeking a Client Service Specialist to be the first point of contact for clients across Moody's ratings and risk solutions. You will deliver superior service, resolve inquiries, and identify sales opportunities while working closely with Sales, Product Management and Customer Support.

The role emphasizes clear communication, customer focus, and teamwork in a fast-growing environment.

Qualifications

• Strong customer focus with eagerness to excel in a dynamic team.
• Exceptional communication and critical thinking skills.
• Experience in a customer service role or contact centre beneficial but not essential.
• Exposure to financial industry, banking and/or financial markets beneficial but not essential.

Responsibilities

• Provide superior customer service supporting the value proposition as the provider of choice for credit risk solutions.
• Communicate with clients in a courteous, professional, accurate and timely manner.
• Identify sales and up-sell opportunities for the business.
• Understand and provide constructive feedback on the client experience to the business.
• Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management and the broader organization.
• Answer client questions, resolve issues and complete specific client requests.
• Identify product issues; triage, resolve and/or escape for resolution.
• Facilitate interaction between Moody's clients and Moody's Ratings analysts or economists.
• Support new product launches and new business initiatives including training, marketing activities, feedback to the business etc.

Skills

Customer orientation

Communication

Customer service experience

Financial industry exposure

Education

Bachelor's degree in Marketing, Finance, Business, Economics or Management

Job description

Moody's Corporation in Salford, Greater Manchester, is seeking a Client Service Specialist to be the first point of contact for clients across Moody's ratings and risk solutions. You will deliver superior service, resolve inquiries, and identify sales opportunities while working closely with Sales, Product Management and Customer Support.

The role emphasizes clear communication, customer focus, and teamwork in a fast-growing environment.