Client Service Professional

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Client Service Professional to enhance client relationships and deliver innovative solutions. In this dynamic role, you will engage with banks and wealth managers, utilizing your analytical skills to identify trends and improve service offerings. You will be the face of the company, representing its values while collaborating with various departments. This position promises a vibrant work environment, a commitment to employee well-being, and opportunities for professional growth. If you thrive in a fast-paced setting and are passionate about client service, this is the perfect opportunity for you.

Benefits

Comprehensive well-being support

Strong pension plan

Tuition reimbursement

Hybrid working environment

Healthy work-life balance

Qualifications

• Experience in a client-facing role, preferably in B2B.
• Strong communication skills to interpret complex messages.

Responsibilities

• Act as the first point of contact for clients, providing solutions.
• Assist in improving client service through innovative thinking.

Skills

Client-facing experience

Analytical skills

Strong communication skills

Ability to influence

Time management

Job description

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Client Service Professional

The Client Service Professional works with our clients to offer innovative solutions and enhance the service within our technology, custodial, and direct-to-consumer offerings. This is a business-to-business, client-facing role, working with banks, wealth managers, and platforms on a daily basis.

What you will do:

• You will be a first point of contact for our clients. Using your knowledge of the SEI offerings, you will provide solutions and initiatives based on client requirements. The majority of this work will be based in our London office, with some travel required.
• Assist in the continuous improvement of the service we offer our clients through innovative thinking. We encourage ideas from all SEI employees and use these initiatives to exceed customer expectations.
• Communicate with our clients daily via phone, written communication, or face-to-face interactions, representing the SEI brand professionally at all times.
• Interpret raw data to identify trends and opportunities using your analytical skills.
• Collaborate with various departments to ensure we continually offer the best solutions and service to our clients.

All SEI employees are responsible for identifying, assessing, and controlling risks and risk events. Employees must understand applicable policies, procedures, risk appetites, and tolerances relevant to their roles, and consider risks when making decisions. They are also responsible for timely escalation and recording of incidents related to risks and completing all required risk management training.

What we need from you:

• Experience in a client-facing role, preferably within a B2B environment.
• Ability to influence others and promote SEI and client initiatives.
• Strong communication skills to interpret complex messages and help others understand them.
• Ability to prioritize and manage work streams in a fast-paced environment.

What we would like from you:

• A tenacious attitude with determination to achieve the best results.
• Innovative and creative thinking.
• Relationship-focused approach.
• Embodiment of SEI values: courage, integrity, collaboration, inclusion, connection, and fun. Please see our website for more information.

SEI’s competitive advantage:

We offer a wide range of benefits to keep you energized, engaged, and inspired, including comprehensive physical and mental well-being support, a strong pension plan, tuition reimbursement, a hybrid working environment, and a healthy work-life balance.

We are a technology and asset management company committed to building brave futures— for our clients, communities, and ourselves. Join us to build your brave future at SEI.