Client Service Product Support Specialist

JOBS247 INC LTD; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

JOBS247 INC LTD in Greater London is seeking a Client Service Product Support Specialist to act as a technical escalation point for CSR inquiries across asset classes within the legacy Enfusion architecture. The role requires deep knowledge of financial instruments and strong analytical skills to resolve complex data issues.

The candidate will train Level 1 staff and collaborate with trading, operations, product management and engineering to deliver timely, accurate resolutions and improve

Qualifications

• 3–5+ years of client support for Order Execution Management Systems or Portfolio Management Systems.
• Strong understanding of financial instruments, listed and complex swaps/derivatives.
• Outstanding analytical and problem-solving skills.
• Excellent verbal and written communication, especially in client-facing roles.

Responsibilities

• Serve as a technical escalation for CSR inquiries across asset classes in Enfusion.
• Collaborate with Level 1 personnel in the EMEA Asset Manager pod.
• Resolve trading data, P&L, and positions discrepancies via advanced reconciliations.
• Investigate recurring issues, document findings, and implement long-term fixes.
• Deliver training for Level 1 staff, Account Managers and SDMs on troubleshooting techniques.
• Coordinate with SME’s, trading, operations, product management and engineering for resolutions.

Skills

Client support

OEMS/PM Systems

Financial instruments knowledge

Analytical skills

Communication skills

Job description

Client Service Product Support Specialist focuses on serve as a technical escalation from csr inquiries across multiple asset classes and system functionality in the legacy enfusion architecture, providing in-depth analysis and solut.

What the role involves

• Serve as a technical escalation from CSR inquiries across multiple asset classes and system functionality in the legacy Enfusion architecture, providing in-depth analysis and solut.
• Collaborate with Level 1 personnel in the EMEA Asset Manager pod to identify.
• Resolve discrepancies in trading data, P&L reports, and positions by performing advanced reconciliations and validations.
• Investigate recurring issues to identify root causes, documenting findings and collaborating with SME teams to implement long-term fixes.
• Delivering training programs for Level 1 support staff, Account Managers and SDMs focusing on advanced troubleshooting techniques and escalation procedures to enhance overall team per.
• Facilitate communication between the SME’s, trading, operations, product management, and engineering teams to ensure cohesive resolution of escalated issues and accurate implementa.

Skills and requirements

• 3-5+ years of experience in client support for Order Execution Management Systems or Portfolio Management Systems.
• Strong and deep understanding of financial instruments, Listed and Complex Swaps/Derivatives.
• Outstanding analytical and problem-solving skills.
• Outstanding communication and interpersonal skills, particularly in client-facing situations where clarity is key.