2nd Level Application Support Engineer

Jas Gujral; Greater London; On-site; GBP 66,000 - 81,000; Full time

Job summary

Jas Gujral is seeking a 2nd Level Application Support Engineer to join the Equities platform. The role involves monitoring components, supporting production issues across Windows and Linux, and collaborating with developers, analysts and testers.

Weekend availability is required in a fast-growing trading environment.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or Mathematics.
• Experience in a Financial industry support role is desirable.
• Strong scripting knowledge in Shell, Python, or Perl.

Responsibilities

• Monitor application components.
• Provide global support including weekend availability to troubleshoot production issues.
• Debug and fix production related issues across Windows and Linux environments.
• Build, test and install software in Dev, QA, Prod/DR environments.
• Communicate outages to end users and coordinate with teams.

Education

Bachelor’s degree in Computer Science, Engineering, or Mathematics

Tools

Bamboo

Jenkins

Job description

2nd Level Application Support Engineer

We are looking for a experienced technical engineer to join our growing Equities business.

The platform you will be looking after is used by multiple trading desks servicing a diverse set of clients and instruments.

As part of the wider platform team you will be working closely Developers along with technical, analysis and testing colleagues.

Investigation and resolution of the work items at hand will require competent technical skills and a keen intellect.

The business is a growth area, with current investments taking place in all of the technology, business and middle office areas.

Primary Responsibilities:

• Monitor application components.
• Global support and includes weekend availability to troubleshoot production related issues and perform checkouts.
• Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc.
• Knowledge of configuration Management systems such as Ansible.
• Strong Knowledge of CI tools such Bamboo or Jenkins.
• Ability to work both independently and in groups in an energetic, diverse environment.
• Debugging the system and fixing the production related issues.
• Handles complex operational tasks and recommends process and technology changes.
• Build monitor tools for production environments.
• Expedient deployment of new systems. Capacity planning and support for increasing volumes and business growth.
• Knowledge of networking and storage concepts.
• Escalate / follow-up on permanent fix for development related issues.
• Provide solutions for application automation.
• Manage communication of system and application outages to the end users whenever required.
• Resolve complex application and technical problems.
• Build, test and install software in Dev, QA, Prod/DR environment.
• Support complex efforts involving Analysis, Design, Development and testing of various application components

Desired Experience/ Skills:

• Bachelor’s degree, preferably in Computer Science, Engineering, or Mathematics
• Previous career roles in Support Analyst coupled with experience within the Financial industry at least 3+ yrs.
• Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc.
• Basic knowledge of infrastructure concepts.
• Nice to understand Devops tools such Bamboo or Jenkins.
• Hands-on experience in support of a real-time trading environment.
• Knowledge of support applications that use high-performance messaging/middleware.

• Strong analytical, and verbal and written communication skills.
• Strong Knowledge of FIX protocol.
• Java, C#, C++ development skills set, nice plus.

Personal Attributes

• Good communication skills, including the ability to write clearly.
• Able to function effectively as a member of a team.
• Proactive with respect to personal and technical development.

The position is based in the City London.

The duration of this contract is 12 months.

The rate for this assignment is circa £400 per day.