Client Service Manager

Waverly Advisors, LLC; Greater London; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Health plan

Dental

Vision

401(k) with match

12 holidays

Birthday vacation day

Flexible time off

Sabbatical after 7 years

Competitive compensation

Job summary

Waverly Advisors, LLC in Greater London seeks a Client Service Manager to oversee regional client service, supervise coverage, and drive operational continuity with advisors and teams.

You will monitor workflows, resolve escalations, and implement process improvements while training associates and ensuring top-tier service across the firm.

Qualifications

• 5+ years of experience in wealth management, investment operations, or client service.
• Proven ability to lead client service or operations teams and manage workflow.
• Strong knowledge of custodial operations, onboarding, and money movement.
• Hands-on experience with Salesforce, Orion, and custodial platforms.

Responsibilities

• Oversee day-to-day client service across regions, manage coverage, and handle staffing gaps.
• Monitor workflow, dashboards, and team capacity to maintain service levels.
• Resolve escalated service, custodial, and operational issues and deadlines.
• Collaborate with Operations, Portfolio Management, Advisors, and regional directors to improve processes.
• Provide training and guidance to Client Service Associates and maintain communication.
• Act as liaison to ensure resources and direction for strong client service.

Skills

Client service

Leadership

Communication

Problem solving

Training

Workflow oversight

Multi-tasking

Custodial operations

Money movement

Onboarding

Salesforce

Orion

Tools

Salesforce

Orion

Custodial platforms

Job description

Waverly Advisors’ primary goal is to serve our clients, one another, and our communities. Wearen’tyour typical wealth management firm. Our intense client focus is at the center of everything we do. We go far beyond just managing our clients’ investments, offering truly in-depth financial planning. We set ourselves apart byactually livingand acting on our guiding principle, ‘Serve.’ It is the reason we go to work everyday.

In this role,you’llbe challenged to take on work that upholds our guiding principle and drives Waverly Advisors forward. We hopeyou’llgrow as a person and leader in your field and transform those around you as well.

We are looking to add aClient Service Managerto our team.The Client Service Manageris responsible foroverseeing client service support across assigned regions, ensuring consistent service standards, operational continuity, and strong day-to-day execution. This role serves as a resource to Client Service Associates and advisors by managing coverage,monitoringworkload, resolving escalated service and custodial issues, and helping implement operational improvements across the firm.

Responsibilities:

• Oversee day-to-day client service support across assigned regions, including managing Client Service Associate coverage, coordinating back-up assignments, and serving as an operational or interim resource when staffing gaps arise.
• Monitor regional workflow, task queues, dashboards, and team capacity to helpmaintainservice levels, balanced workloads, andtimelycompletion of operational responsibilities.
• Support and help resolve escalated service, custodial, and operational issues, including money movement review responsibilities, account restrictions,requiredminimum distribution monitoring, and other recurring deadlines.
• Partner with Operations, Portfolio Management,Advisors, Regional Directors, and other internal teams to implement process improvements, support new initiatives, andmaintainconsistent service standards across the firm.
• Provide communication, training, and subject matter support to Client Service Associates through regular meetings, onboardingassistance, operational updates, and guidance on major custodian-related issues.
• Serve as a liaison across client service and specialized support teams to ensure associates have access to the resources,expertise, and direction needed to deliver strong client service.

Qualifications and Experience:

• 5+ years of experience in wealth management, investment operations, or client service within an RIA, broker-dealer, or custodian environment.
• Demonstrated experience supporting or leading client service or operations teams, including workflow oversight, escalation management, orinformal leadership.
• Strong knowledge of custodial operations, account servicing, money movement, account restrictions, and client onboarding processes.
• Hands-on experience with systems such as Salesforce, Orion, and major custodial platforms.
• Ability to manage multiple priorities, coordinate coverage, andmaintainservice quality in a fast-paced environment.
• Strong problem-solving, communication, and training skills, with the ability to work effectively across advisors, operations, portfolio management, and service teams.
• High attention to detail, sound judgment, and a strong commitment to client service and operational accuracy.
• Experience with acquisitions, regional team support, or multi-office service environments is preferred.

Travel:

• Minimaltravel isrequired.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

Benefits:

• Comprehensive Health, Dental, and Vision coverage to support your overallwell‑being.
• 401(k) retirement plan with match and profit sharing to help you invest in your future.
• Twelve paid holidays each year.
• An extra vacation day during your birthday week—so you cancelebrateyou!
• Responsible Time Off Policygivingflexibility without annual PTO limits, while balancing team responsibilities and business needs.
• Paid sabbatical program: Enjoy four consecutive weeks of paid time off after seven years of service.
• Compensationcommensuratewith experience.

Legal:

Waverly Advisors, LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by federal, state, or local law.