Client Service Executive - Commercial Insurance

Everywhen; Belfast City District; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

26 days holiday

Career progression

CII/ACII study support

Pension

Wellbeing program

Volunteer day

Spotlight Awards

Job summary

Everywhen is hiring a Commercial Client Service Executive to support a portfolio of clients in Belfast and Derry. You will be the primary contact, delivering exceptional service and building strong relationships with clients on weekdays.

The role suits those who enjoy customer service or sales and want to grow within a large independent Insurance Broker. A generous bonus structure and progression opportunities are included.

Qualifications

• Strong customer service focus and client empathy.
• Ability to build rapport and maintain client relationships.
• Willingness to learn and pursue professional qualifications in insurance.

Responsibilities

• Act as first point of contact for designated client portfolio and resolve queries.
• Develop relationships with clients to understand needs and identify opportunities.
• Coordinate with internal teams to ensure smooth service delivery.

Skills

Customer Service

Relationship Building

Communication Skills

Proactive Mindset

Job description

Currently working in the Insurance industry? Then we have exciting new opportunities for Commercial Client Service Executives within our enterprise teams based in Belfast and Derry.

Joining us means you'll have the benefit of working Monday to Friday (no weekends here!) earn a competitive salary relative to your experience as well as a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers. More on that below.

So, what does the role of a Client Service Executive here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success.

What are we looking for?

About

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit
• Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry
• Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too.
• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.
• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it’s also just the right way to be

Benefits

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Everywhen family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

#AIB INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.