Client Service Executive

Ampa - Legal & Professional Services; United Kingdom; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Ampa Group is seeking an entry‑level Client Contact professional to join the Client Contact team. You will handle enquiries from potential and existing clients, directing them to the right people quickly and professionally, across phone, email, live chat and online enquiries.

Full training and support will be provided. This role offers hybrid working, ongoing training, and the chance to develop client service and operations skills within a collaborative firm.

Qualifications

• Excellent communication skills, both written and verbal.
• Keen to learn and take training with feedback.
• Organised, accurate, and comfortable using basic IT systems.

Responsibilities

• Answer and manage enquiries via telephone, email, website, and live chat.
• Pass enquiries to the correct person or department, ensuring nothing is missed.
• Take messages when needed and ensure they are passed on promptly.
• Record enquiry details accurately on the firm’s CRM system.
• Provide fee information for agreed work types with team guidance.
• Send enquiries to the appropriate department where a fee cannot be given.
• Follow up enquiries to ensure timely responses.
• Keep information up to date for potential work insights.
• Support client service initiatives and maintain high standards of care.
• Follow the complaints process with support from senior colleagues.
• Carry out general administrative tasks to support the team.

Skills

Customer service

Communication

Teamwork

Organisation

Tools

Microsoft Office

Job description

Hours: Monday - Thursday 9:00am - 5:30pm, Friday 9:00am - 5:00pm

Contact Megan Fane to learn more about the role at: [e-mail]

What's in it for you:

This is a fantastic opportunity to develop your career in a professional services environment while building strong client service, communication, and relationship management skills. You’ll gain exposure to different teams across the business, with ongoing training, support, and opportunities to grow. You’ll have the chance to take ownership of enquiries, make a real impact on client experience, and contribute to improvements within the team. The role also offers a supportive and collaborative environment, hybrid working for flexibility, and the chance to grow both professionally and personally as you develop new skills and expand your experience in client service and operations.

About the role

This is an entry-level position within the Client Contact team. You will be part of a supportive team responsible for handling enquiries from potential and existing clients and making sure they are directed to the right people quickly and professionally.

You will be one of the first points of contact for the firm, helping to deliver a friendly, consistent, and high-quality service across phone, email, live chat, and online enquiries.

Full training and support will be provided.

What you will be doing:

• Answer and manage enquiries coming into the firm via telephone, email, website, and live chat
• Pass enquiries to the correct person or department, ensuring nothing is missed
• Take messages when needed and make sure they are passed on promptly
• Record enquiry details accurately on the firm’s CRM system
• Provide fee information for agreed work types, using clear guidance and support from the team
• Send enquiries to the appropriate department where a fee cannot be given
• Follow up enquiries to make sure clients receive timely responses
• Keep information up to date so the business can understand potential work and client needs
• Support client service initiatives and help maintain high standards of customer care
• Be alert to any early signs of dissatisfaction and follow the complaints process with support from senior colleagues
• Carry out general administrative tasks to support the team when required

Teamworking and development

• Work closely with colleagues across the Client Contact team and wider business
• Learn from experienced team members and take part in training and development
• Contribute positively to a supportive, collaborative team environment
• Follow firm policies, including confidentiality, data protection, and compliance requirements

What you will need:

This role is ideal for someone starting their career or looking to move into a professional office environment.

You should:

• Be keen to learn and open to training and feedback
• Enjoy working as part of a team
• Have good communication skills, both written and verbal
• Be organised, accurate, and comfortable using basic IT systems (such as email and Microsoft Office)
• Take pride in providing good customer service
• No previous legal experience is required.
• We embrace agile working and offer a blended approach to where and how we work.
• We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells.

Benefits, Agile Working and Additional information

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells.

Additional information

Want to find more about our amazing benefits?

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Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities

Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

About Ampa Group

Join Ampa Group - the house of brands reshaping legal and professional services

Ampa Group is the name behind leading brands like Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons and more. We bring them together through shared culture, infrastructure and career opportunities - giving our people the freedom to grow, explore and make an impact across a family of ambitious brands.

We believe in the power of &. Corporate & human, purposeful & profitable, ambitious & inclusive. With empowered working, genuine flexibility, and award-winning development, we back our people to do their best work in the way that works for them.

You’ll find real collaboration here, not just words. Access to multi-brand experiences, diverse expertise, modern tech, and a culture that encourages you to think boldly, be yourself, and shape a career that excites you.

Ready to unlock your potential for good? Join Ampa Group and be part of what comes next.