Client Service Executive

Ampa Group; Birmingham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Ampa Group is seeking an entry-level Client Contact assistant based in Birmingham. You will be the first point of contact for potential and existing clients and help deliver a friendly, professional service across phone, email, live chat and online enquiries.

Full training and support will be provided, with hybrid working and clear pathways to develop skills in client service, relationship management, and cross-team collaboration.

Qualifications

• Entry-level role; full training provided.
• No prior legal experience required.
• Hybrid working available.
• Based in Birmingham, UK.

Responsibilities

• Answer and manage enquiries via telephone, email, website, and live chat.
• Direct enquiries to the correct person or department, ensuring nothing is missed.
• Take messages when needed and pass on promptly.
• Record enquiry details accurately on the firm's CRM system.
• Provide fee information for agreed work types, with clear guidance from the team.
• Send enquiries to the appropriate department when a fee cannot be given.
• Follow up enquiries to ensure timely responses.
• Keep information up to date to help the business understand client needs.
• Support client service initiatives and help maintain high standards of customer care.

Skills

Communication skills

Teamwork

Organised

Attention to detail

Tools

Microsoft Office

CRM system

Job description

This is an entry-level position within the Client Contact team. You will be part of a supportive team responsible for handling enquiries from potential and existing clients and making sure they are directed to the right people quickly and professionally. You will be one of the first points of contact for the firm, helping to deliver a friendly, consistent, and high-quality service across phone, email, live chat, and online enquiries. Full training and support will be provided. What you will be doing: What you will be doing:

• Answer and manage enquiries coming into the firm via telephone, email, website, and live chat
• Pass enquiries to the correct person or department, ensuring nothing is missed
• Take messages when needed and make sure they are passed on promptly
• Record enquiry details accurately on the firm's CRM system
• Provide fee information for agreed work types, using clear guidance and support from the team
• Send enquiries to the appropriate department where a fee cannot be given
• Follow up enquiries to make sure clients receive timely responses
• Keep information up to date so the business can understand potential work and client needs
• Support client service initiatives and help maintain high standards of customer care
• Be alert to any early signs of dissatisfaction and follow the complaints process with support from senior colleagues
• Carry out general administrative tasks to support the team when required

Teamworking and development

• Work closely with colleagues across the Client Contact team and wider business
• Learn from experienced team members and take part in training and development
• Contribute positively to a supportive, collaborative team environment
• Follow firm policies, including confidentiality, data protection, and compliance requirements

• This is a fantastic opportunity to develop your career in a professional services environment while building strong client service, communication, and relationship management skills. You'll gain exposure to different teams across the business, with ongoing training, support, and opportunities to grow. You'll have the chance to take ownership of enquiries, make a real impact on client experience, and contribute to improvements within the team. The role also offers a supportive and collaborative environment, hybrid working for flexibility, and the chance to grow both professionally and personally as you develop new skills and expand your experience in client service and operations., Be keen to learn and open to training and feedback

• Enjoy working as part of a team
• Have good communication skills, both written and verbal
• Be organised, accurate, and comfortable using basic IT systems (such as email and Microsoft Office)
• Take pride in providing good customer service
• No previous legal experience is required.
• We embrace agile working and offer a blended approach to where and how we work.
• We appreciate that people have different needs and preferences and we're keen to be flexible, after all, we value what you do, not where you do it.
• We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells.

Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.