Client Service Director

Stride Resource Management Ltd; Greater London; On-site; GBP 170,000 - 190,000; Full time

Benefits offered by this job

Bonus

Company car

Job summary

Stride Resource Management Ltd in London is seeking a Client Service Director to take ownership of key strategic insurance clients across the UK and to lead a team of Account Directors in London, setting the standard for how high-value relationships are managed and grown.

You will stay close to the market, be visible with clients, and actively contribute to winning and developing business across the London insurance space, with an autonomous leadership role offering influence over strategy and

Qualifications

• Senior client-facing experience within insurance is required.
• Proven track record of managing large, complex clients.
• Experience leading and developing high-performing teams.

Responsibilities

• Lead relationships with major, complex insurance clients across the UK
• Build, mentor and develop a team of Account Directors in London
• Set and deliver the regional client strategy across the London insurance market
• Drive new business alongside retention and growth of existing accounts
• Oversee large and technically complex insurance programmes
• Work closely with senior leadership to influence wider business direction

Skills

Insurance market experience

Senior client-facing

Team leadership

Business development

Stakeholder management

Job description

At this level in the London insurance market, you don't need another role that just hands you accounts and asks you to keep them steady.

You want influence. Proper clients. And the ability to shape something.

This Client Service Director position delivers that.

This is a confidential opportunity with an established insurance business operating at the top end of the London insurance market. They already handle large, complex clients. What they're looking for now is a Client Service Director who can take those relationships further while building a team capable of operating at the same level.

You'll take ownership of key strategic clients across the UK, many of them complex, multi-stakeholder insurance programmes. Alongside that, you'll build and lead a team of Account Directors in London, setting the standard for how high-value client relationships are managed and grown.

This isn't a pure leadership role. You'll still be close to the market. Visible with clients. Actively involved in winning and developing business across the London insurance space.

Key responsibilities:

• Lead relationships with major, complex insurance clients across the UK
• Build, mentor and develop a team of Account Directors in London
• Set and deliver the regional client strategy across the London insurance market
• Drive new business alongside retention and growth of existing accounts
• Oversee large and technically complex insurance programmes
• Work closely with senior leadership to influence wider business direction

What they're looking for:

• Proven experience in a senior client-facing role within insurance
• Strong track record managing large and complex insurance clients
• Experience leading and developing high-performing teams
• Ability to win and grow business within the London insurance market
• Credibility with senior stakeholders across the insurance sector
• Commercial judgement and a clear view on sustainable growth

What you'll get in return:

• A genuine leadership role within a respected insurance business
• Exposure to some of the most significant clients in the London insurance market
• The opportunity to build and shape a high-performing team in London
• Autonomy to influence strategy and client delivery
• Total package circa £180k including bonus and car

This Client Service Director role will suit someone who's already operating at a high level in the London insurance market but wants more scope, more influence, and better clients.

If that's where you are, it's worth a conversation.