Client Service Director

Stride Resource Management Ltd; Manchester; On-site; GBP 108,000 - 180,000; Full time

Job summary

Stride Resource Management Ltd in the North West is seeking a Client Service Director to own relationships with top UK insurance clients and shape regional strategy. You will build a team of Account Directors to deliver high-value service and growth.

In this senior role, you’ll retain and expand major accounts, win new business, and set the direction for client service across a growing portfolio. You’ll have autonomy and visibility at the top of the market.

Qualifications

• Proven experience in a senior client-facing role within insurance.
• Track record of managing large, complex insurance clients.
• Experience leading and developing high-performing teams.
• Strong commercial focus with ability to win and grow business.
• Credibility operating at senior stakeholder level.
• Strategic thinker who still enjoys being close to clients.

Responsibilities

• Manage and develop relationships with some of the largest insurance clients in the UK.
• Lead, hire and develop a team of Account Directors in the North West.
• Set and deliver the regional client strategy across the insurance portfolio.
• Drive new business activity alongside retention and growth of existing accounts.
• Oversee complex and high-value insurance programmes.
• Work closely with senior leadership to influence wider business direction.

Skills

Senior client-facing experience

Team leadership

Strategic thinking

Business development

Stakeholder management

Job description

If you've built your reputation handling major insurance clients and you're ready to step into something with broader influence, this will stand out.

This Client Service Director role isn't about maintaining a portfolio. It's about owning relationships at the top end of the UK insurance market, shaping regional strategy, and building a team around you to deliver properly.

This is a confidential appointment with a well-established insurance business in the North West. They already deal with some of the largest and most complex clients in the UK insurance space. What they need now is a Client Service Director who can elevate that further.

You'll take responsibility for key strategic accounts while building and leading a team of Account Directors. The expectation is clear. Retain and grow major clients, bring in new business, and create a structure that supports long-term, high-value relationships.

This is a senior role in the North West insurance market with genuine scope. You'll have visibility, backing, and the autonomy to shape how client service is delivered.

Key responsibilities:

• Manage and develop relationships with some of the largest insurance clients in the UK
• Lead, hire and develop a team of Account Directors in the North West
• Set and deliver the regional client strategy across the insurance portfolio
• Drive new business activity alongside retention and growth of existing accounts
• Oversee complex and high-value insurance programmes
• Work closely with senior leadership to influence wider business direction

What they're looking for:

• Proven experience in a senior client-facing role within insurance
• Track record of managing large, complex insurance clients
• Experience leading and developing high-performing teams
• Strong commercial focus with the ability to win and grow business
• Credibility operating at senior stakeholder level
• Strategic thinker who still enjoys being close to clients

What you'll get in return:

• A high-impact leadership role within a respected insurance business
• Exposure to some of the largest and most complex clients in the UK
• The opportunity to build and shape a team in the North West
• Autonomy to influence regional strategy and delivery
• Package of c£180k including bonus and car

This Client Service Director role will suit someone who wants more than just account responsibility. It's for someone who wants to shape a region, build a team, and operate at the top end of the insurance market.

If you're already operating at this level in insurance but feel there's more to give, this is worth exploring.