Client Service Desk Specialist (Hybrid)

TransUnion; Leeds; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

26 days annual leave

Bonus scheme

Private health care

Employee stock purchase plan

Job summary

TransUnion is seeking a Technician, Business Operations Support to be the first point of contact for customers using our online and internal products. The role involves handling calls and emails, logging requests, and providing accurate, efficient support while adhering to defined procedures.

You will investigate queries, apply analysis techniques, and provide progress updates. The position is hybrid, with in-person days at a TU office location and opportunities to grow within a global

Qualifications

• Experience in a service desk or call centre environment, with the ability to manage and resolve incoming customer queries.
• Strong written and verbal communication skills, used to explain information clearly and provide effective support through different service channels.

Responsibilities

• Serve as the first point of contact for customers using TransUnion online and internal products and services, providing clear and professional support.
• Handle incoming telephone calls and emails, responding to customer requests accurately and efficiently.
• Log all requests and queries in the help desk system, ensuring that information is captured consistently, accurately, and to the required quality standard.
• Investigate customer queries, apply appropriate analysis and investigation techniques, and provide regular progress updates when required.
• Resolve queries through appropriate service channels, including face-to-face interactions, telephone, and email.
• Build and maintain effective working relationships with key contacts across the business and, where required, with external stakeholders.
• Maintain high levels of customer service by communicating clearly, building rapport, and supporting positive customer outcomes.
• Contribute to the continual improvement of services by identifying opportunities to improve customer support and query resolution.

Skills

Service desk experience

Customer service

Excel

Written and verbal communication

Education

GCSEs including Maths and English

Tools

Help desk software

Job description

TransUnion is seeking a Technician, Business Operations Support to be the first point of contact for customers using our online and internal products. The role involves handling calls and emails, logging requests, and providing accurate, efficient support while adhering to defined procedures.

You will investigate queries, apply analysis techniques, and provide progress updates. The position is hybrid, with in-person days at a TU office location and opportunities to grow within a global