Client Service Delivery Specialist

LexisNexis Risk Solutions; Greater London; Sur place; GBP 70 000 - 100 000; Plein temps

Résumé du poste

Cirium is seeking a Migration Manager to work with customers through migrations, onboarding and service changes. You will coordinate across the business to maintain momentum, minimize disruption and ensure customers feel informed and supported while building scalable processes that improve outcomes and efficiency.

The role sits at the intersection of customer engagement, delivery and transformation, requiring a bias for action, curiosity about AI-enabled workflows, and the ability to lead

Qualifications

• Experience managing customer onboarding, implementations, migrations or complex projects.
• Strong stakeholder management and communication skills.
• Exposure to AI-enabled workflows or automation platforms.

Responsabilités

• Support customers through onboarding, migrations and service changes.
• Own and coordinate migrations end-to-end, manage risks and blockers.
• Collaborate with Product, Technology, Data, Sales, Marketing and Support to ensure outcomes.
• Build scalable, customer-led processes and leverage AI/automation from day one.
• Help shape a new capability focused on customer experience and operating efficiency.

Connaissances

Stakeholder management

Cross-functional collaboration

Communication skills

Onboarding & migrations

AI/automation awareness

Description du poste

About the Business

At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more accelerate their own digital transformation. You can learn more about Cirium at https://www.cirium.com/

About the Role - Initial 12 Month Fixed Term Contract

As a Migration Manager, you will work directly with customers throughout their migration, helping them understand what is changing, what they need to do and what happens next. You will coordinate with teams across the business to keep migrations moving, minimise disruption and ensure customers feel informed and supported, while helping build scalable processes and smarter ways of working. We're looking for someone who thrives at the intersection of customer engagement, delivery, and continuous improvement. Whether your background is in Customer Success, Professional Services, Programme Management, Transformation or Operations, you'll be comfortable leading customer conversations, driving complex transitions and building scalable processes that improve both customer outcomes and operational efficiency. You'll bring a customer-led mindset, a bias for action, and a curiosity for how AI, automation and emerging technologies can help us do things better from day one

Responsibilities

• Support customers through key migration moments, including onboarding, migrations and service change.
• Own and coordinate customer migrations end-to-end, driving progress against agreed plans, milestones and timelines, and proactively addressing risks or blockers.
• Partner across Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes.
• Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
• Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.

Requirements

• Experience managing customer onboarding, implementations, migrations or complex customer projects.
• Experience working with cross-functional teams to deliver customer outcomes.
• Strong stakeholder management and communication skills.
• Ability to build trust and credibility with both customers and senior internal stakeholders.
• Experience improving operational processes and driving continuous improvement.
• Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
• Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.
• Experience building or improving scalable operating models.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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