Client Service Associate

Jackson Hewitt Inc.; Greater London; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Training & development

401(k) matching

Bonus based on performance

Flexible schedule

Employee discounts

Signing bonus

Free tax preparation training and PTIN

Job summary

Jackson Hewitt Inc. in Greater London is seeking a Client Service Associate to be the friendly face for all visitors, delivering exceptional service and essential administrative support.

You will confirm appointments, follow up with past and potential clients, distribute marketing materials, and help keep clients engaged during wait times. Prior retail or customer service experience is preferred, but not required, with opportunities for advancement within the organization.

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot are required.
• Prior customer service or sales experience is a plus, but not mandatory.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and visitors to provide information and support.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Tools

POS system

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Hourly pay + competitive bonus package
• Flexible Schedule Options – Work that works for you!
• Free Identity Theft Protection through ID Watchdog from Equifax
• Corporate discount program through Avibra
• Earned Wage Access through ZayZoon
• Discount and Rewards Marketplace through BenefitHub
• Opportunities for advancement within the organization or as a tax pro
• Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role