Client Experience Specialist — Flexible Schedule

Jackson Hewitt Inc.; Greater London; Hybride; GBP 15 000 - 22 000; Plein temps

Avantages offerts par ce poste

Free uniforms

Training & development

401(k) matching

Bonus based on performance

Flexible schedule

Employee discounts

Signing bonus

Free tax preparation training and PTIN

Résumé du poste

Jackson Hewitt Inc. in Greater London is seeking a Client Service Associate to be the friendly face for all visitors, delivering exceptional service and essential administrative support.

You will confirm appointments, follow up with past and potential clients, distribute marketing materials, and help keep clients engaged during wait times. Prior retail or customer service experience is preferred, but not required, with opportunities for advancement within the organization.

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot are required.
• Prior customer service or sales experience is a plus, but not mandatory.
• Willingness to learn and grow in a customer-focused role.

Responsabilités

• Engage with clients and visitors to provide information and support.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Connaissances

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Outils

POS system

Description du poste

Jackson Hewitt Inc. in Greater London is seeking a Client Service Associate to be the friendly face for all visitors, delivering exceptional service and essential administrative support.

You will confirm appointments, follow up with past and potential clients, distribute marketing materials, and help keep clients engaged during wait times. Prior retail or customer service experience is preferred, but not required, with opportunities for advancement within the organization.