Client Service Analyst

SEI Investments Company; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative firm seeks a Client Service Analyst to enhance client interactions with creative solutions and exceptional service. In this dynamic role, you will be the first point of contact for clients, leveraging your relationship and analytical skills to interpret data and identify trends. You will work closely with various departments to ensure the highest levels of service and professionalism. This position offers a hybrid working environment, promoting work-life balance and a culture that values creativity and collaboration. Join a company that prioritizes your well-being and professional growth while delivering exceptional service in the financial technology sector.

Benefits

Comprehensive health care

Strong pension plan

Tuition reimbursement

Hybrid working environment

Work-life balance

Private medical care

Access to online GP appointments

Enhanced family leave

Volunteer days

Free fruit

Qualifications

• Experience in client-facing roles, preferably in B2B environments.
• Ability to interpret complex messages and communicate effectively.

Responsibilities

• Be the first point of contact for clients and provide solutions based on their needs.
• Assist in continuous improvement of services offered to clients.

Skills

Client Relationship Management

Analytical Skills

Communication Skills

Problem Solving

Influencing Skills

Time Management

Job description

The Client Service Analyst works with our clients to offer innovative solutions and enhancing the service offered within our technology, custodial and direct to consumer offerings. This is a business to business client facing role, working with banks, wealth managers and Platforms on a daily basis.

What you will do:

1. You will be a first point of contact for our clients. Using your knowledge of the SEI offering you will provide solutions and initiatives based on client requirements. Whilst the majority of this will be based in our London office, some travel may be required.
2. Using innovative thinking you will assist in the continuous improvement of the service we offer our clients. We encourage ideas from all SEI employees and use these initiatives to drive us towards exceeding our customer expectations.
3. With your relationship skills you will be expected to communicate with our clients on a daily basis. Whether by phone, in writing or face to face, you will represent the SEI brand and maintain the highest levels of professionalism at all times.
4. Using your analytical skills you will be able to interpret raw data and pick out trends and opportunities.
5. As a member of the Client Service Team you will be networking with the various other departments ensuring we continually strive to offer the best solutions and service to our clients.
6. All SIEL employees are responsible for the identification, assessment and control of risks and risk events. Employees will maintain a good understanding of applicable policies, procedures, risk appetites and tolerance relevant to their function and or business unit, and are expected to consider current and potential risks when making or informing business decisions. Employees are responsible for the accurate and timely escalation and recording of incidents associated to relevant risks. In addition, employees are responsible for completing all required Risk Management training.

What we need from you:

1. Experience in a client facing role, preferably within a Business to Business environment.
2. An ability to influence others and promote the SEI and client initiatives.
3. A track record of being able to interpret complex messages and helping others to understand this with good communication skills.
4. An ability to prioritise and manage work streams on a daily basis to accommodate changing demands in a fast based environment.

What we would like from you:

1. A tenacious attitude showing determination to achieve the best results.
2. Innovative and creative thinking.
3. Good communication skills.
4. Relationship focused.
5. Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun.

Please see our website for more information: https://www.seic.com/

SEI’s competitive advantage:

To help you stay energised, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, strong pension plan, tuition reimbursement, hybrid working environment, and a work-life balance that enables you to relax, recharge and be there for the people you care about.

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves. Come build your brave future at SEI.

SEI is an Equal Opportunity Employer and so much more…

After over 50 years, SEI remains a leading global provider of investment management, investment processing and investment operations solutions. Reflecting our experience within financial services and financial technology our UK office is based between the City of London and the growing technology hub of Shoreditch. The open plan nature of our office space, flowing lines and numerous art installations are designed to encourage innovation and creativity in our workforce. We recognise that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits, which include private medical care for you and your family, access to GPs online for appointments, enhanced family leave, volunteer days, access to thriving employee networks and not forgetting free fruit.

SEI Investments (Europe) Ltd (‘SIEL’) is authorised and regulated by the Financial Conduct Authority (FRN 191713).