ESG Client Services Specialist – Italian Speaking

JR United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a proactive Client Services Specialist fluent in Italian to join their ESG Data team. This role is pivotal in delivering exceptional client services and managing ESG data solutions. The ideal candidate will possess strong communication skills and a solid understanding of ESG investments. You will train stakeholders, respond to client requests, and document processes, all while thriving in a fast-paced environment. Join a purpose-driven organization that is at the forefront of sustainable investment strategies and make a meaningful impact in the financial sector.

Qualifications

• 2-4 years of experience in client service or operations roles.
• Strong knowledge of ESG and sustainability-related investments.

Responsibilities

• Liaise across departments to provide comprehensive client support.
• Deliver ESG Platform training and updates to stakeholders.

Skills

Client service

Communication skills (English, Italian)

ESG knowledge

Microsoft Excel

Microsoft PowerPoint

Analytical skills

Time management

Tools

CRM tools

Job description

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Client:

Thamesis Consulting

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

About the Company

Our client is a purpose-driven, fast-growing organisation offering ESG and sustainability data and solutions to Asset Managers, Wealth Managers, Investment Banks, and Asset Owners. As part of a global WealthTech group, they deliver ESG ratings, SDG impact analysis, regulatory solutions, and data products to support sustainable investment strategies.

Position Overview

We are looking for a proactive and detail-oriented Client Services Specialist (Italian Speaking) to join the ESG Data team. This role involves supporting the delivery of ESG data services to clients, managing platform and reporting functionality, and coordinating across departments to ensure excellent client experience. This position reports directly to the Head of the ESG Data team.

Key Responsibilities

• Liaise and work across multiple departments to provide 360° client support.
• Deliver ESG Platform training, presentations, and updates to internal and external stakeholders.
• Communicate service and product updates to clients in a clear and timely manner.
• Coordinate and respond to RFPs and client requests about ESG data solutions.
• Document new and existing internal processes.

Required Skills & Qualifications

• 2–4 years of experience in client service or operations roles.
• Experience in client services support is fundamental.
• Excellent verbal and written communication skills in English and Italian; Spanish is a plus.
• Strong knowledge of ESG and sustainability-related investments and data.
• Good working knowledge of Microsoft Excel and PowerPoint; familiarity with CRM tools is beneficial.
• Knowledge of Python and databases, and strong analytical/statistical skills are desirable.
• Highly organised, adaptable, and flexible with the ability to thrive under pressure.
• Ability to manage time effectively and deliver against tight deadlines.