Client Service Advisor - Corporate Insurance

LGBT Great; Chelmsford; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Client Service Advisor to join their dynamic team in Chelmsford. This hybrid role offers the flexibility to work both virtually and in the office, providing a fantastic opportunity to develop your career within the insurance industry. You will engage with a diverse portfolio of clients, delivering tailored risk solutions and ensuring exceptional service. With a focus on technical excellence and client relationships, this role promises growth and development in a supportive environment. Join a company that values diversity and empowers its employees to thrive.

Benefits

Globale Wellbeing-Tage

Umfassendes Schulungsangebot

Flexibles Arbeiten

Diverse Arbeitsumgebung

Qualifications

• Erfahrung in der Versicherungsbranche mit Schwerpunkt auf kommerziellen Risiken.
• Starke Kommunikationsfähigkeiten und kundenorientierter Ansatz.

Responsibilities

• Betreuung der täglichen Dienstleistungen für Kunden und Sicherstellung höchster Servicequalität.
• Verhandlungen über Erneuerungsbedingungen und Anpassungen.

Skills

Erfahrung in der Versicherungsbranche

Verständnis für globale Platzierungen

Kommerzielles Verständnis von Unternehmen

Effektive Kommunikation

Kundenorientierung

Job description

Client Service Advisor / Account Handler - Corporate, Chelmsford

We are hiring!

Are you looking for your next step up within the insurance industry? Would you like to excel your career with a global leading broker?

Aon Corporate is now recruiting for a Client Service Advisor. This is a hybrid role with the flexibility to work both virtually and from our Chelmsford office.

This is a fantastic opportunity to join our very experienced and growing team in Aon Chelmsford, with our team members enthusiastic to share their knowledge and develop colleagues in our business.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The role is within our large mid-market commercial risk team and provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company. Our clients look for a relationship with their broker where we provide a tailored approach.

As a Client Service Advisor, you will handle the day-to-day service provided to clients, ensuring the highest level of service to each assigned client in line with the agreed client service tools, whilst supporting them with technical advice on their cover.

The successful candidate will liaise with our client management team to fully understand the client’s business and insurance requirements, contributing to the formulation of their Service Plan. You will have the opportunity to attend client meetings and visits, such as the client pre-renewal and renewal meeting, or supporting on insurer surveys.

Responsibilities include:

1. Identifying potential improvements in client risk & insurance programme design and making recommendations to the Client Manager.
2. Negotiating renewal terms, mid-term adjustments, and cover extensions.
3. Preparing comprehensive marketing presentations and working with the Broking Manager to prepare cover comparisons as required.
4. Building and developing effective working relationships with insurers.
5. Providing ongoing communication with the client following queries/alterations.
6. Supporting in identifying client needs and shaping Aon solutions.
7. Professionally representing Aon and demonstrating an understanding of Corporate objectives.
8. Taking ownership of problems and their resolution.
9. Working in accordance with the Aon UK Limited Risk Management Framework and compliance with policies.

How this opportunity is different

The Client Service Advisor role within Chelmsford is going through an evolution, with less administrative burden and more time with clients focusing on technical excellence in the role.

The successful candidate will work alongside our team of Client Managers across an established and varied portfolio of large mid-market corporate clients, with opportunities to nurture and grow existing client relationships.

We provide comprehensive training support and tailor individual development plans to suit each colleague. With tailored training, coaching, and development opportunities, there will be plenty of opportunities to progress your career within Aon.

We operate a flexible Hybrid working model and work within a very open and trusted culture.

Skills and experience that will lead to success

• Experience in the insurance industry, with experience in the core lines of commercial risks.
• Understanding of Global placements is an advantage.
• Commercial understanding of business, including market forces and dynamics.
• An effective communicator and presenter.
• Client-focused with a consultative approach and commitment to excellence.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance. All colleagues enjoy two “Global Wellbeing Days” each year.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves.

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