Client Service Adviser

Kount; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in customer service is looking for a proactive professional to manage account onboarding and ensure compliance in contract management. The successful candidate will have a minimum of 3 years in customer service, demonstrating excellent organizational and problem-solving skills. With a competitive salary and a range of employee benefits including healthcare and flexible options, this is a great opportunity to develop your career.

Benefits

Contributory pension

Life cover

Income protection

Healthcare

Enhanced maternity and sick pay

26 days holiday and a day off for your birthday

Cycle to work scheme

Discounted travel options

Gym membership

Financial & savings plans

Qualifications

• 3+ years of customer service experience.
• Experience with Salesforce and Microsoft Office, especially Excel.
• Knowledge in project management or LEAN preferred.

Responsibilities

• Manage account on-boarding and resolve issues.
• Conduct contract management and ensure compliance.
• Update and maintain training materials.

Skills

Customer Service

Organizational Skills

Problem Solving

Results Orientation

Tools

Salesforce

Microsoft Office

ezBoard

CIS

DCAT

MAT

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

This role supports new and existing customers with the best possible service in relation to account on-boarding, issues resolution, inquiries, contract management, ad hoc project work and tracking and reporting. Key activities will include receiving and analysing member number requests from sales, ensuring all necessary documentation is received, entering appropriate information into process tool, follow up on status of submission and daily reporting of activities. Helping resolve issues and occasional project work also a requirement. This role would serve as a consultant to internal stakeholders and sales on best practices and would be responsible for updating training materials.

What you’ll do

• Onboarding management through application tool and issues resolution

• Contract management and ensuring compliant requirements met

• Update and maintain training materials

• Proper queue management and priority setting for efficient execution and revenue generation

• Work in a complex and quickly changing environment

• Perform as a consultant to other stakeholders

• Lead troubleshooting efforts to mitigate negative customer impact

• Lead special projects related to role and enhance overall customer experience

What experience you need

• Previous Customer Service experience, ideally 3+ years

• Working knowledge of ezBoard, CIS, DCAT and MAT preferred

• Salesforce experience preferred

• Microsoft Office (specifically Excel)

• Project Management or LEAN experience preferred

• Efficient: Meets or exceeds quality and cycle time requirements for tasks

• Extremely organized and self- starter/fast learner

• Good judgment and integrity

• Excellent customer service/sales support

• Results focused and goal oriented

• Must be able to commute to Midtown Atlanta

What could set you apart

• Honesty and integrity as core values

• Dedicated work ethics

• Change agent

• Logical and forward thinker

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

GBR-Leeds-6-Wellington

Function:

Function - Customer Service

Schedule:

Full time