Client Sales Executive (Part-time 22.5 Hours)

Stowe Family Law; Harrogate; Híbrido; GBP 18.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Sales Incentive Scheme

Wellbeing culture

26 days holiday

Flexible working

Paid training

Descripción de la vacante

Stowe Family Law LLP is seeking a Client Service Executive to join our Central Sales Team in Harrogate. You will handle warm new business enquiries, understand client needs, and guide them toward the next steps with professional, empathetic service. Hours are 22.5 per week (Tue-Thu, 09:00–17:30).

After training you will work 80% from home and one day per week from the Harrogate office. Salary is £30,000 per year full-time equivalent, pro rata for contracted hours, plus a Sales Incentive Scheme.

Formación

• Experience in telephony sales and delivering excellent client service
• Ability to handle emotional or upset clients with empathy
• Strong communication and active listening skills

Responsabilidades

• Deal with New Business Enquiries and understand client needs through warm inbound/outbound calls
• Reassure clients and handle requests professionally with empathy
• Accurately capturing client information and entering it into Salesforce
• Convert enquiries to a fixed fee meeting or advance client case with our lawyers

Conocimientos

Telephony Sales

Client service

Empathy

Herramientas

Salesforce

Descripción del empleo

This role is different; you'll make an impact on people's lives. You'll spend your day helping potential clients who are going through a particularly difficult time in their lives.

If you're currently working in a telephony sales-based role and fancy a brand-new challenge in a growing business, read on.

What's the purpose of this role?

Our Central Sales Team is the front and centre of delivering our Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the client's needs in mind.

Who 'is' Stowe Family Law?

We're the largest and fastest-growing team of family law experts in the country, boasting over 400 colleagues across 90+ offices specialising in divorce, finances, and children law.

Our exceptional growth of over 150% in recent years means there are constant development and progression opportunities. Now is the perfect time to join us as we strive to serve more clients, create the best workplace for our team, and grow our business for the benefit of everyone.

Learn more about us and what it's like to work here:

• About Stowe Family Law

• Our Culture

What will I likely be doing?

Dealing with New Business Enquiries:

• Supporting the Central Sales Team by dealing with New Business Enquiries and really understanding each client's needs through inbound and outbound calls (all warm calls)
• Reassuring the client and dealing with their requests professionally with empathy
• Accurately taking down their information and entering it into a case management system (Salesforce)
• Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company

Liaising with our Lawyers across the country to establish best practice ways of working, including:

• Understanding our lawyer's availability to speak to our clients
• Preferred ways of working across different regions
• Knowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case

What skills might be suitable for this position?

• Telephony Sales background
• Exceptional client service with the ability to deal sensitively with emotional or upset clients

Hours & Salary & Training

• Contracted Hours: Part-time, 22.5 hours per week. Working Tuesday, Wednesday, and Thursday 09:00 - 17:30 (1 hour lunch)
• Salary: £30,000 per year (this is the full-time equivalent salary, so your actual salary will be pro rata based on your contracted hours of 22.5 hours) + Sales Incentive Scheme.
• Training: 3 week new starter training at our Harrogate office, where we'll teach you everything you need to know about family law (paid)
• Working pattern after training: 80% from home and 20% from our Harrogate office (around one day per week)
• Official Job Title: Client Service Executive

Benefits;

Read about our full benefits package here - https://careers.stowefamilylaw.co.uk/employee-bene...

• £30,000 per year (this is the full-time equivalent salary, so your actual salary will be pro rata based on your contracted hours of 22.5 hours).
• Sales Incentive Scheme
• A wellbeing culture, including Mental Wellbeing days, and access to counselling sessions
• Volunteering leave
• Diversity public holidays
• 26 days holiday
• Enhanced adoption, maternity and paternity pay
• Paid leave for fertility treatment
• Emergency dependants leave
• Bereavement leave
• Medicash health insurance - 24/7 GP's, dental, counselling, gym discounts
• Training grants
• Life Assurance
• Contributory pension
• Flexible working