Client Sales Executive

Stowe Family Law LLP; Harrogate; Hybrid; GBP 27,000 - 33,000; Part time

Benefits offered by this job

£30,000 FTE salary

Bonus

Wellbeing culture with mental health &

Counselling sessions

Volunteer leave

26 days holiday

Job summary

Stowe Family Law LLP is seeking a Client Service Executive in Harrogate. The role focuses on handling New Business Enquiries via warm calls, understanding client needs, and guiding them through the next steps with empathy and professionalism.

Training is provided, with an initial three-week programme at the Harrogate office. The position offers a blended pattern: 80% from home and 20% from the Harrogate office, and a salary of £30,000 FTE plus a sales incentive scheme.

Qualifications

• Telephony sales background and client-facing experience.
• Ability to handle emotional client interactions with empathy.
• Experience taking and processing client information accurately.

Responsibilities

• Handle New Business Enquiries via inbound and outbound warm calls.
• Reassure clients and handle requests professionally with empathy.
• Enter client information into Salesforce and maintain accurate records.
• Convert enquiries into a fixed-fee meeting or progression with lawyers.

Skills

Telephony sales

Client service

Empathy with upset clients

Tools

Salesforce

Job description

This role is different; you'll make an impact on people's lives. You'll spend your day helping potential clients who are going through a particularly difficult time in their lives.

If you're currently working in a telephony sales-based role and fancy a brand-new challenge in a growing business, read on.

What's the purpose of this role?

Our Central Sales Team is the front and centre of delivering our Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the client's needs in mind.

Who 'is' Stowe Family Law?

We're the largest and fastest-growing team of family law experts in the country, boasting over 400 colleagues across 90+ offices specialising in divorce, finances, and children law.

Our exceptional growth of over 150% in recent years means there are constant development and progression opportunities. Now is the perfect time to join us as we strive to serve more clients, create the best workplace for our team, and grow our business for the benefit of everyone.

Learn more about us and what it's like to work here:

• About Stowe Family Law


• Our Culture

What will I likely be doing?

Dealing with New Business Enquiries:

• Supporting the Central Sales Team by dealing with New Business Enquiries and really understanding each client's needs through inbound and outbound calls (all warm calls)


• Reassuring the client and dealing with their requests professionally with empathy


• Accurately taking down their information and entering it into a case management system (Salesforce)


• Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company

Liaising with our Lawyers across the country to establish best practice ways of working, including:

• Understanding our lawyer's availability to speak to our clients


• Preferred ways of working across different regions


• Knowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case

What skills might be suitable for this position?

• Telephony Sales background


• Exceptional client service with the ability to deal sensitively with emotional or upset clients

Hours & Salary

• Salary: £30,000 (this is the full-time equivalent salary per year) + Sales Incentive Scheme


• Hours: Part-time, 22.5 hours per week


• Working Pattern: Tuesday, Wednesday, and Thursday 09:00 - 17:30 (1 hour lunch)


• Training: 3 week new starter training at our Harrogate office, where we'll teach you everything you need to know about family law


• Working pattern after training: 80% from home and 20% from our Harrogate office (around one day per week)


• Official Job Title: Client Service Executive

Benefits

Read about our full benefits package here - https://careers.stowefamilylaw.co.uk/employee-bene...

• £30,000 FTE


• Bonus


• A wellbeing culture, including Mental Wellbeing days, and access to counselling sessions


• Volunteering leave


• Diversity public holidays


• 26 days holiday


• Enhanced adoption, maternity and paternity pay


• Paid leave for fertility treatment


• Emergency dependants leave


• Bereavement leave


• Medicash health insurance - 24/7 GP's, dental, counselling, gym discounts


• Training grants


• Life Assurance


• Contributory pension


• Flexible working