Client Retention & Recovery Lead

Vergo Pest Management Ltd.; Gloucester; On-site; GBP 35,000 - 50,000; Full time

Job summary

Vergo Pest Management Ltd. is seeking a Client Retention Manager to join their Business Services team in Gloucester. This role is vital in reducing contract terminations by engaging at-risk customers, addressing their concerns, and collaborating closely with internal teams to enhance service recovery. The ideal candidate will have exceptional communication skills, experience in managing customer relationships, and a proactive approach to problem-solving. Proficiency in MS Office is also essential. The position offers a structured environment to stabilize customer relationships and improve retention.

Qualifications

• Experience in managing customer relationships and issues effectively.
• Strong communication skills to engage with clients.
• Ability to develop and implement effective recovery plans.

Responsibilities

• Identify at-risk customers and address concerns promptly.
• Develop structured service recovery plans with internal teams.
• Monitor service delivery and ensure commitments are met.

Skills

Customer communication

Service recovery planning

Problem-solving

Team collaboration

Proficiency in MS Office / Office 365

Job description

Vergo Pest Management Ltd. is seeking a Client Retention Manager to join their Business Services team in Gloucester. This role is vital in reducing contract terminations by engaging at-risk customers, addressing their concerns, and collaborating closely with internal teams to enhance service recovery. The ideal candidate will have exceptional communication skills, experience in managing customer relationships, and a proactive approach to problem-solving. Proficiency in MS Office is also essential. The position offers a structured environment to stabilize customer relationships and improve retention.