Client Relationships & Fleet Solutions Specialist

Motia; Ledston; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Birthday leave

Free breakfast

Early finish on Fridays

Fun environment

Casual dress code

25 days annual leave

Pension

Life assurance 4x

Job summary

Motia, based at the Lawnswood office in North Leeds, is hiring a Customer Relationship Manager to strengthen and expand our existing customer portfolio. You will manage relationships primarily via phone and email, maximizing loyalty and profitability while aligning needs with our fleet products and services.

The role includes cross-selling, data accuracy, portal usage, and KPI-driven monthly commissions. A supportive, vibrant environment awaits in our Leeds office.

Qualifications

• Enthusiastic and a great communicator.
• Willing to learn about all our products and fleet services.
• Eager to understand more about our customers and their businesses.
• Enjoy talking on the phone with a good telephone manner.
• Organised with the ability to prioritise workload.

Responsibilities

• Maintain excellent client relationships with your customer portfolio primarily by phone and email – understanding what is important to your customer and key drivers for usage.
• Engage with customers that may be showing initial signs of a reduction in their fuel spend, exploring the reasons why and providing a suitable solution.
• Contact customers that have been passed over from New Business and Customer Support teams.
• Provide and deliver the best possible customer service.
• Review and respond to customer emails and correspondence.
• Ensure customers are aware and competent in using our online Account Management portal (My Fleet Hub).
• Confirm and update customers’ data and information.
• Discuss and cross sell our full range of fleet products and services.
• Monthly commission subject to KPI’s being achieved.
• Any other duties as may be reasonably required.

Skills

Enthusiastic

Great communicator

Willing to learn

Understand customers

Telephone manner

Organised

Job description

Motia, based at the Lawnswood office in North Leeds, is hiring a Customer Relationship Manager to strengthen and expand our existing customer portfolio. You will manage relationships primarily via phone and email, maximizing loyalty and profitability while aligning needs with our fleet products and services.

The role includes cross-selling, data accuracy, portal usage, and KPI-driven monthly commissions. A supportive, vibrant environment awaits in our Leeds office.