Client Relationship Manager - Bilingual

Eightcap; Greater London; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

26 days annual leave (plus bank holidays)

Aviva workplace pension

Vitality private health insurance

Ongoing career development investment

Parental leave

Staff referral bonus program

Collaborative team culture

Regular social activities

Job summary

A leading online trading provider in Greater London is seeking a Client Relationship Manager to guide retail clients through their trading journey. The role emphasizes building long-term client relationships, assisting with account processes, and ensuring high client satisfaction. Ideal candidates will have a Bachelor's degree or relevant experience in financial services sales, excellent rapport-building skills, and a thorough understanding of the CFD and Forex industries.

Qualifications

• Knowledge and understanding of financial markets.
• Strong passion for customer service.
• High attention to detail and compliance standards.

Responsibilities

• Manage the full retail sales cycle from first application to active trader.
• Help new clients complete the account onboarding process.
• Build and maintain long-term relationships with clients.
• Stay informed about financial markets trends.
• Assist clients in resolving issues and maintaining satisfaction.

Skills

Can speak German

Can speak Italian

Can speak Spanish

Can speak Portuguese

Excellent rapport building

Excellent customer service

Education

Bachelor's degree in a relevant field

2 years’ experience in B2C sales role

Tools

Salesforce CRM

Job description

Eightcap is a dynamic online trading provider, focused on the sale and delivery of exceptional trading tools and professional insights to enable smarter trading, with a commitment to excellence and a passion for delivering trading technology to active clients.

The company is headquartered in Melbourne, Australia, and has offices in the United Kingdom, Cyprus, Bulgaria, the Bahamas, and the Seychelles.

As a pivotal component of Eightcap, our Client Relationship team takes pride in serving as the first point of contact for new clients, guiding them through their trading journey with expertise and technical assistance.

The primary objective of the Client Relationship Manager role is to assist retail clients through the full sales journey from application to active trading, whilst also identifying and engaging new opportunities to contribute to overall business growth.

This position plays a key role in enhancing client satisfaction, driving retention, and reinforcing Eightcap’s reputation as a leading online trading business. Through strategic relationship management and proactive support, the role contributes to the company’s growth and long‑term success.

Responsibilities

• Manage the full retail sales cycle from first application to active trader.
• Help new retail clients complete the account onboarding process.
• Build high‑value long‑term relationships with retail clients through first‑class support and service.
• Help clients with account management best practice and platform functionality.
• Stay informed about financial markets trends, and the CFD and FX landscape.
• Communicate with existing and prospective clients regarding Eightcap's products and services.
• Assist clients to resolve any issues and ensure high client satisfaction is achieved and maintained.
• Keep accurate and up‑to‑date records of client interaction in Salesforce CRM.
• Consistently meet and achieve individual and team performance KPIs.
• Work closely with Compliance to ensure regulatory obligations are met.

Requirements

• Can speak either German, Italian, Spanish or Portuguese.
• Bachelor's degree in a relevant field, or at least 2 years’ experience in a B2C sales role in financial services, preferably with a CFD and/or Forex broker.
• Knowledge and understanding of financial markets, with an ability to discuss complex subjects in simple terms.
• A good understanding of the Contracts For Difference/Forex industry and platforms.
• Excellent skills in rapport building and maintaining long‑term relationships.
• A strong passion to work with retail clients in a professional manner, and provide outstanding customer service.
• High attention to detail, with an ability to meet and maintain regulatory compliance standards.
• Thrive in a target‑driven, fast‑paced environment, and be able to consistently meet and exceed KPIs.
• Possess a can‑do attitude and be willing to contribute to team success.

Benefits

• 26 days annual leave (plus bank holidays).
• Aviva workplace pension.
• Vitality private health insurance.
• Ongoing investment in your career development.
• Parental leave.
• Staff referral bonus program.
• Collaborative team culture.
• Being part of exciting new projects for the company.
• Regular social activities.

Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavors to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.

We respectfully ask that no recruiters contact anyone at Eightcap regarding this role.