Junior Retention Officer (German)

Capital.com; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life Harmony

Generous Time Off

Employee Referral Program

Health & Pension Benefits

Workation 30 days remote

Volunteer Days

Job summary

Capital.com is seeking a German-speaking client success professional to support Swiss clients. You will deliver market insights, tailor your support to individual trading goals, and own issues end-to-end across trading ops, compliance, and product teams.

You’ll train new clients on platform features and trading tools to foster trust and long-term engagement. This role emphasizes retention, proactive outreach, and meeting monthly satisfaction and activity targets while maintaining quality

Qualifications

• Native German and strong English; explain trading concepts clearly.
• Interest in financial markets and CFD trading; no prior experience required.
• Analytical/problem-solving ability linking client behavior with markets to drive retention.
• Clear written and verbal communication; persuasive and de-escalate when needed.
• Resilience and persistence in outreach; not every call is answered.
• Self-motivated and target-driven; balance commercial goals with client wellbeing.
• Ownership mindset; identify issues, prioritize, and act.
• Comfort with data/tech; Excel and AI-powered tools are a plus.
• Willing to learn and grow; suitable for recent graduates or early career professionals.

Responsibilities

• Build lasting relationships with Swiss clients by understanding goals and risk appetite.
• Deliver timely market insights using technical and fundamental analysis across instruments.
• Own client issues end-to-end, coordinating with ops, compliance, and product.
• Train new clients on platform features and trading tools to build confidence.
• Drive retention and reactivation through proactive outreach and personalized engagement.
• Hit monthly targets for client satisfaction, portfolio activity, and retention.
• Surface feedback to product and ops to drive improvements.

Skills

German (native)

English (strong)

Analytical thinking

Clear communication

Resilience

Self-motivation

Ownership mindset

Excel skills

Growth mindset

Education

Recent graduate or early career

Tools

Excel

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

You’ll be the bridge between Capital.com and our Swiss client base in one of the most sophisticated CFD markets in Europe. As we scale our presence across Switzerland, this role exists to turn first-time traders into long-term partner, by delivering market insight, solving problems fast, and building trust that lasts.

You will focus on understanding what they need before they ask, and proving that Capital.com is the platform they can grow with. Right now, retention is growth, and you’ll be at the center of it.

Responsibilities:

• Build lasting relationships with Swiss clients by understanding their trading goals, risk appetite, and knowledge level, then tailoring your support accordingly
• Deliver timely market insights that help clients make informed decisions, drawing on technical and fundamental analysis across instruments
• Own client issues end-to-end, coordinating across trading ops, compliance, and product teams to resolve problems quickly and prevent repeat friction
• Train new clients on platform features and trading tools, turning onboarding into a moment that builds confidence and loyalty
• Drive retention and reactivation through proactive outreach, strategic follow-ups, and personalized engagement that shows clients we’re invested in their success
• Hit monthly targets for client satisfaction, portfolio activity, and retention metrics, while maintaining the quality of every interaction
• Spot patterns in client feedback and surface insights to product and ops teams, helping Capital.com evolve based on real trader needs

Requirements:

• Native-level German and strong English: (Italian or French is a strong plus): you can explain complex trading concepts clearly and build rapport naturally across Swiss markets
• An interest in financial markets and CFD trading: previous industry experience is not required, but you should be genuinely curious and motivated to develop your knowledge
• Analytical and problem-solving ability that connects client behavior, market conditions, and platform usage to uncover what’s really driving retention or churn
• Clear communicator in writing and conversation: you explain, persuade, and de-escalate with equal skill, adapting your tone to the client and the moment
• Resilience and persistence: client outreach can be repetitive, and not every call will be answered. You stay positive, motivated, and focused on your targets
• Self-motivated and target-driven, but grounded enough to balance commercial goals with doing what’s genuinely right for the client
• Ownership mindset: you don’t wait to be told what to do. You see what needs fixing, you prioritize, and you act
• Comfort using data and technology: Excel skills and an interest in working with AI-powered tools would be an advantage
• A willingness to learn and grow: this role could suit a recent graduate or someone at the beginning of their career in sales, account management, customer success, marketing, or another client‑facing area

What you will get in return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community

Applicable for Poland:

Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request

[e-mail]

You may report a violation referred to in the Procedure under the terms specified therein.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.