Client Manager

eCapital Commercial Finance UK; Reading; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

7% Company Pension Contribution

4x Death in Service Insurance

25 Days Holiday + Bank Holidays

Enhanced Maternity & Paternity Leave

UPlan Incentive Programme

Discretionary Bonus Scheme

Job summary

eCapital Commercial Finance UK in Reading is looking for a Client Manager to transform client funding access with a focus on exceptional service and risk management. The role includes managing facilities, mentoring Credit Controllers, and ensuring long-term client success.

Applicants should have experience in Invoice Finance, strong relationship management skills, and the ability to support client onboarding. eCapital offers a competitive benefits package, including a company pension contribution and discretionary bonuses.

Qualifications

• Proven experience in Credit Control.
• Experience mentoring or managing Credit Controllers (preferred).
• Strong commercial awareness and risk management capability.

Responsibilities

• Manage client relationships across a mixed portfolio of funding lines.
• Mentor and support Credit Controllers within the team.
• Monitor risk events and financial reporting.
• Conduct portfolio and sales ledger reviews.
• Support new business take-ons and client onboarding.
• Drive excellent customer outcomes and service standards.
• Identify opportunities to strengthen client relationships.

Skills

Experience within Invoice Finance or Financial Services

Strong relationship management skills

Strong communication skills

Strong numerical skills

Analytical skills

IT skills

Job description

eCapital has been on a mission to change the way small to medium-sized businesses access the funding they need to reach their goals. We know that to survive and thrive, businesses need financial flexibility to quickly respond to challenges and take advantage of opportunities, all in real time. Companies today need innovation guided by experience to unlock the potential of their assets to give better, faster access to the capital they require.

Join Us at a Pivotal Moment in Our Growth Journey

We have entered an exciting new chapter following several years of exponential growth. With our global headquarters in Miami and a team of over 800 employees across Canada, the US, and the UK, our international presence continues to expand.

As part of this continued growth, we are now seeking a Client Manager to join our eCapital Commercial Finance UK head office in Reading, transforming the way small and medium-sized businesses access the funding they need to grow, adapt, and succeed.

Hybrid Working: 4 days onsite / 1 day remote

The Role

As Client Manager, you’ll proactively manage client relationships across a mixed portfolio of funding lines, ensuring exceptional service delivery while effectively managing risk and supporting long-term client success.

• Manage facilities from onboarding through to ongoing relationship management
• Mentor and support Credit Controllers within the team
• Monitor risk events, client covenants, and financial reporting
• Conduct portfolio and sales ledger reviews
• Support new business take‑ons and client onboarding
• Drive excellent customer outcomes and service standards
• Identify opportunities to strengthen and grow client relationships

What We’re Looking For

• Experience within Invoice Finance or Financial Services
• Previous Credit Control experience
• Strong relationship management and communication skills
• Commercial awareness and risk management capabilityExperience mentoring or managing Credit Controllers (preferred)
• Strong numerical, analytical, and IT skills

Why Join eCapital?

We believe our people are our greatest strength, which is why we offer a competitive and supportive benefits package including:

• 7% Company Pension Contribution
• 4x Death in Service Insurance
• 25 Days Holiday + Bank Holidays
• Enhanced Maternity & Paternity Leave
• UPlan Incentive Programme
• Discretionary Bonus Scheme

A Culture Where Everyone Belongs

At eCapital, we are committed to building an inclusive workplace where every individual feels valued, respected, and empowered to achieve their full potential. We proudly celebrate diversity across backgrounds, experiences, and perspectives.

If you require any reasonable adjustments during the recruitment process, please let us know.