Client Relationship Manager

Indevor Group; Warrington; On-site; GBP 18,000 - 32,000; Full time

Benefits offered by this job

All-expenses-paid social events

National travel opportunities

Structured training

Career development opportunities

Job summary

Indevor Group in Birchwood, Warrington, is seeking a Client Relationship Manager to build and maintain relationships with referrer partners, manage an allocated portfolio, and represent the business at networking and hospitality events across the country.

Role includes full training, meeting partners via Teams and in person, and ensuring records are maintained in our CRM. You will travel nationally to develop and strengthen relationships and deliver on commitments with colleagues.

Qualifications

• Strong interpersonal skills with a positive, helpful approach.
• Clear verbal communication; capable of drafting emails and notes.
• Organised, detail-oriented, reliable follow-through.
• Willingness to travel nationally and attend events.
• Happy to learn and take feedback.

Responsibilities

• Develop new referrer relationships and manage an allocated portfolio.
• Outline and secure meetings with potential partners.
• Meet with partners via Teams and in person, including travel.
• Maintain regular contact and provide quarterly reviews.
• Attend networking events and host referrers as required.
• Organise invitations, travel and follow-up communications.

Skills

Interpersonal skills

Communication

Relationship building

Networking

Administrative skills

Job description

General Role Responsibilities

Build and maintain strong relationships with referrer partners: companies that can introduce business to Indevor Bonds. Take ownership of an allocated portfolio, help partners understand our services and keep them actively engaged, while identifying and approaching potential new referrers. Maintain regular communication, keep accurate records in the Client Relationship Manager (CRM) system and follow up promptly on enquiries and agreed actions.

Role Specific Responsibilities:

Client Relationship Manager

Overview

This varied role combines relationship management with business development, events and administration. Full training and support will be provided, making it a supported route into a professional career for someone with strong people skills and a willingness to learn. You will meet partners through Teams and in person, represent the business at networking and hospitality events, and keep the preparation, records and follow-up behind each relationship organised. Previous office-based, professional-services or relevant industry experience is not required.

Role Specific Tasks

The successful candidate will develop new referrer relationships and look after an allocated portfolio of existing partners. Core responsibilities include:

• Research prospective referrer companies and identify relevant contacts, developing an understanding of how they could work with Indevor Bonds.
• Approach potential partners, make introductions, follow up leads and secure meetings, applying the training and support provided.
• Conduct meetings through Teams and in person, travelling nationally where required to develop and strengthen relationships.
• Maintain regular contact with an allocated portfolio of referrers, ensuring they understand our services, feel supported and remain engaged.
• Arrange quarterly relationship reviews and prepare clear, accurate quarterly update reports.
• Provide updates, answer queries and coordinate with colleagues to resolve outstanding matters and deliver on commitments.
• Attend networking events, industry functions and client hospitality, hosting referrers and representing the business professionally. Enjoy a range of all-expenses-paid social events and hospitality experiences, including horse racing, awards evenings, football matches and trips to London.
• Organise invitations, bookings, travel and meetings, including the preparation and follow-up communications needed to make events and engagements effective.
• Maintain accurate contact records, meeting notes, referral information and next actions, handling business information with appropriate discretion.
• Complete the administration required to keep relationships professionally managed, including correspondence, reports, bookings and consistent follow-up.

The responsibilities outlined are representative of the principal duties associated with the role. All colleagues are expected to adopt a flexible approach, undertaking additional duties commensurate with the role and contributing to the wider success of the business where required.

Ideal Candidate Profile

We are looking for an approachable, enthusiastic and reliable person who enjoys meeting people, building rapport and making others feel looked after. Interpersonal skills, clear communication, reliability and learning potential matter more than academic achievement. Candidates may be starting a professional career, changing careers or returning to work. Experience in retail, gyms, leisure, hospitality, recruitment, sales or customer service can provide useful transferable skills. A degree, existing network or previous business development role is not essential.

• Strong interpersonal skills, natural rapport and a genuine interest in other people, with a positive and helpful approach.
• Clear verbal communication and the ability to prepare accurate emails, meeting notes and updates.
• Organisation, attention to detail and reliable follow-through, taking pride in responding promptly and keeping promises.
• Comfortable in starting new conversations and willingness to approach new contacts, developing confidence through training.
• Interest in maintaining relationships over time and representing the business at meetings, networking events and hospitality.
• Willingness to undertake substantial administration alongside meetings and events, managing correspondence, reports and outstanding actions.
• Curiosity, willingness to learn and the ability to accept feedback and apply the training provided.
• A full driving licence, willingness to travel nationally and the ability to attend the Birchwood office regularly.
• Availability for agreed events and occasional commitments outside standard office hours, including evenings or overnight stays where required.
• Professional conduct, discretion and motivation to develop a career while taking responsibility for an allocated portfolio.

Additional Desirable Attributes

Customer-facing experience gained through employment, education, volunteering or other relevant activities would be welcome. Experience organising bookings, handling correspondence, planning events or keeping accurate records could also be useful. These are desirable rather than essential: applicants do not need previous office or industry experience.

Indevor Group Introduction

Indevor Group is the UK’s leading provider of Infrastructure Support Services to the Housebuilding and Built Environment Sectors. Indevor prides itself on providing innovative solutions to serve our clientele with an underlying, paramount focus on delivering vital ancillary services to assist housebuilders addressing the shortfall of new homes completions in the United Kingdom.

Our clients include some of the UK’s leading FTSE 100 companies and leading New Homes Warranty Providers including the National House Building Council, where we take pride in delivering solutions that drive real impact.

We’ve built a culture that balances ambition with support. Indevor is a place where people are challenged to achieve their best while being part of a team that celebrates success together. Our commitment to our people has earned us Gold accreditation from Investors in People, Construction News Best Place to Work 2026 Nomination and recognition in The Sunday Times Best Places to Work for two consecutive years (2025 and 2026), underlining our belief that high performance and a fantastic workplace go hand in hand.

Indevor is not a place for someone simply looking to pick up a pay cheque or even just build a reasonable career. We are looking for people who want to become part of our evolving story and huge ambitions, want to work hard, embrace challenges, and help us deliver on our mission.

Values & Key Behaviours

All Indevor Group Colleagues are expected to be flexible in undertaking duties and responsibilities commensurate with the role, level of responsibility and Group values:

Service Excellence | Reliability | Respect | Innovation | Results Based

Company Specifics Introduction

The role is based primarily at our Birchwood, Warrington office. A straightforward, manageable commute is preferred, ideally within a 25-mile radius. A full driving licence is essential, alongside willingness to travel nationally for meetings and events. Some events may involve evenings or overnight stays; the expected frequency and arrangements will be discussed during recruitment. You will receive structured training in our services, referrer relationships, outreach, meetings, reporting and internal systems, with portfolio responsibility developing as your confidence and competence grow.

£18,000 – £32,000 dependent on experience