Client Relationship Manager

ID Medical; Milton Keynes; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Continuous personal and professional development

Innovative team environment

Job summary

A healthcare staffing provider in Milton Keynes seeks a Client Relationship Manager to engage with NHS Trusts and ensure quality service delivery. The role requires strong communication and relationship building skills along with experience in client-facing positions. The ideal candidate will support strategic account growth and retention, fostering partnerships through tailored staffing solutions.

Qualifications

• Experience in client-facing roles, ideally within healthcare or staffing services.
• Excellent communication and relationship management skills.
• Knowledge of NHS organisational structures and procurement processes.
• Background in high-volume service sales.

Responsibilities

• Act as the dedicated point of contact for NHS Trusts and healthcare clients.
• Build strong, long-term relationships through regular communication.
• Collaborate with internal teams to ensure timely fulfillment of staffing requirements.
• Resolve client issues promptly and professionally.

Skills

Client engagement

Relationship building

Communication skills

Problem-solving

Education

GCSEs in English and Maths

Job description

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Join to apply for the Client Relationship Manager role at ID Medical

This range is provided by ID Medical. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Client Relationship Manager – Managed Services

Location: Milton Keynes (with travel to client sites as required)

Contract Type: Full Time, Permanent

Department: Managed Services

Reports to: Head of Managed Services

About ID Medical

At ID Medical, our mission is simple: to connect and support the people and organisations who take care of our health every day. Our vision is to improve patient outcomes by supporting healthcare worldwide, and we do so by living our values – We Deliver, We Support, We Motivate, We Innovate.

As a trusted partner to the NHS and private healthcare sector, we are passionate about delivering high-quality, cost-effective workforce solutions that improve service delivery and patient care.

The Opportunity

We are looking for a client-focused and strategic Client Relationship Manager to join our dynamic Managed Services team. In this key role, you’ll be the primary liaison for NHS Trusts and healthcare organisations, building trusted relationships, delivering tailored staffing solutions, and helping clients meet both clinical and financial goals.

This is an exciting opportunity to play a pivotal part in the growth and success of our client partnerships by ensuring service excellence, retention, and performance against key SLAs and KPIs.

Key Responsibilities

Client Engagement & Relationship Building

• Act as the dedicated point of contact for NHS Trusts and healthcare clients.
• Build strong, long-term relationships through regular communication and on-site meetings.
• Lead client service reviews and identify opportunities for service improvement.

Service Delivery & Strategic Support

• Collaborate with internal teams to ensure timely and accurate fulfilment of staffing requirements.
• Understand each client’s operational challenges and develop bespoke solutions.
• Support implementation of cost-saving strategies across healthcare services.

Account Growth & Retention

• Contribute to strategic account plans alongside the Head of Managed Services.
• Track client performance metrics and ensure consistent delivery against KPIs.
• Offer workforce planning insights and process improvement recommendations.

Operational Excellence

• Maintain accurate CRM records of client communication and activities.
• Resolve client issues promptly and professionally.
• Collaborate cross-functionally with other departments on ad hoc projects.

Key Performance Indicators

• Frequency of client visits and relationship reviews
• Delivery against cost-saving targets for NHS Trusts
• Achievement of fill rate and service level targets
• Positive client feedback and retention metrics
• Contribution to account growth and strategic planning

About You

• Experience in client-facing roles, ideally within healthcare or staffing services
• Excellent communication and relationship management skills
• GCSEs in English and Maths
• Proficiency in written and spoken English
• Knowledge of NHS organisational structures and procurement processes
• Background in high-volume service sales

Learning & Development

We are committed to your personal and professional growth. You'll receive a full induction and ongoing training to keep your skills current with market and client needs.

Why ID Medical?

Working at ID Medical means being part of a motivated, innovative and supportive team that’s dedicated to making a difference. We believe in continuous improvement and collaboration, and we recognise and reward commitment, results, and new ideas.

If you’re a confident communicator, client-focused, and ready to make a real impact in healthcare, we’d love to hear from you.

Apply today and be part of something bigger.

ID Medical is an equal opportunities employer

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

• Industries

  Staffing and Recruiting, Hospitals and Health Care, and Public Health

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