Client Success Executive

Newcross Healthcare Solutions; West Midlands Combined Authority; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Great bonuses

Ongoing professional development

Flexible working arrangements

Job summary

A leading healthcare staffing firm is seeking a Client Success Executive to enhance customer relationships and drive growth. You'll manage a portfolio of clients while collaborating with internal teams to deliver exceptional service. Ideal candidates possess a customer-first mindset and strong negotiation skills. This full-time position is hybrid, allowing flexibility to work from the office and home in the Midlands.

Qualifications

• Proven experience in client-facing roles.
• Experience in a regulated industry is a plus.
• Strong negotiation skills and ability to influence.

Responsibilities

• Manage a portfolio of clients and craft strategic plans.
• Answer queries and solve problems promptly.
• Identify market trends to open new business opportunities.
• Act as a trusted ambassador for the company.
• Negotiate effectively to ensure client success.
• Work with internal teams to set new standards.

Skills

Customer-first mindset

Sales experience

Sharp communication skills

Data-driven insights

CRM systems knowledge

Tools

Microsoft Office

Mobile apps

Job description

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Direct message the job poster from Newcross Healthcare Solutions

Talent Acquisition Specialist and People Advisor

This position offers a competitive salary, a great bonus, and comprehensive benefits. If you have a proven track record in providing premium customer experience , we encourage you to apply today!

Job Title: Client Success Executive

Reporting to: Territory Operations Manager

Location: Hybrid – Midlands (2-3 days in the Cannock Office per week)

Who are we?

Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.

Who are you?

At Newcross Healthcare, we’re not just serving clients – we’re transforming the way they experience healthcare staffing solutions. As our next Client Success Executive, you’ll be the heartbeat of our customer relationships — driving satisfaction, loyalty, and growth across your portfolio.

Your mission? Build partnerships that last, champion our clients’ needs, and make every interaction a reason for them to stay and grow with us. You’ll be part of a team obsessed with excellence, fuelled by data-driven insights, and committed to delivering a premium customer experience that competitors can’t match.

What will you do?

Whilst a full job description can be supplied here are a few of the key responsibilities for the role:

• Own your accounts: Manage and grow a portfolio of small-to-medium clients, crafting a strategic growth plan and adjusting it as you go.
• Be the go-to person: You’ll be the first call your clients make — answering queries, solving problems, and making their journey with Newcross unforgettable.
• Spot the opportunities: Use market research and CRM insights to identify trends, understand client needs, and open the door to new business.
• Champion our brand: Act as a trusted ambassador for Newcross, showcasing our values, expertise, and innovative solutions.
• Negotiate like a pro: Overcome objections, influence decisions, and close the deal — all while keeping the client’s success at the centre.
• Collaborate & share: Work with internal teams, fellow Client Success Executives, and industry stakeholders to push boundaries and set new standards.
• Make your mark: Leverage networking and social media to boost your professional presence and put Newcross in the spotlight.

What You Bring

• A customer-first mindset with proven experience in client-facing roles
• Experience promoting a premium product in a regulated industry
• Sales success stories — from cold calling to closing
• Sharp communication & negotiation skills with the ability to influence and inspire
• A love for data, with the ability to turn insights into action
• Comfort with CRM systems, Microsoft Office, and mobile apps
• Resilience, adaptability, and a hunger for growth
• Knowledge of healthcare staffing (bonus, not essential)

Why You’ll Love It Here

• Be part of a fast-growing, forward-thinking healthcare leader
• Work in a supportive, collaborative team that celebrates wins together
• Enjoy the freedom of remote working with flexibility for travel
• Access ongoing professional development and qualifications
• Make a real impact on clients, patients, and the wider healthcare industry

If you’re ready to combine customer success, sales savvy, and strategic thinking into a role where your results directly fuel business growth, we want to hear from you.

Apply today and start shaping the future of healthcare staffing with Newcross!

Equality, diversity, and inclusion:

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

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