Client Relationship Manager

Ambition; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Ambition in London is seeking a Client Operations & Strategic Growth Manager to support one of the firm's most significant global client relationships. The role sits at the intersection of client development, legal operations, pricing, project management and innovation, working closely with partners and senior stakeholders to shape and deliver the strategy for a key account.

You will drive growth initiatives, coordinate complex stakeholder groups, oversee budgets and billing, support client

Qualifications

• Experience in client account management or strategic projects within professional services.

Responsibilities

• Managing and developing a strategic global client relationship
• Driving client account plans and growth initiatives
• Coordinating complex stakeholder groups across the firm
• Overseeing budgets, billing compliance and fee arrangements
• Supporting client feedback, reporting and service excellence initiatives
• Leading operational improvements and process efficiencies
• Acting as a key point of contact for client-related projects and innovation programmes, including AI adoption and governance

Skills

Client relationship management

Strategic account planning

Stakeholder coordination

Operational excellence

Innovation program management

Job description

Client Operations & Strategic Growth Manager

I'm currently working with an elite international law firm seeking a Client Operations & Strategic Growth Manager to support one of the firm's most significant global client relationships.

This is a highly visible role, sitting at the intersection of client development, legal operations, pricing, project management and innovation. Working closely with partners and senior stakeholders, you'll help shape and deliver the strategy for a key account, ensuring exceptional client service while identifying opportunities for growth and continuous improvement.

Key responsibilities include:

• Managing and developing a strategic global client relationship
• Driving client account plans and growth initiatives
• Coordinating complex stakeholder groups across the firm
• Overseeing budgets, billing compliance and fee arrangements
• Supporting client feedback, reporting and service excellence initiatives
• Leading operational improvements and process efficiencies
• Acting as a key point of contact for client-related projects and innovation programmes, including AI adoption and governance

This opportunity would suit someone with experience in client account management, client development, legal operations, strategic projects or programme management within a legal or professional services environment.

It's a fantastic opportunity to join a market-leading firm in a role that combines commercial thinking, relationship management and operational excellence, with genuine visibility across the business.