Client Relationship Manager

QA Ltd; Birmingham; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

27 days annual leave

Private Medical Insurance

Pension Scheme

Cycle to Work

Early Friday Finish

Job summary

QA Ltd in Birmingham is seeking a Client Relationship Manager to grow the account base by prospecting for new business and nurturing existing customers using sales techniques from our in-house academy.

You will strategically identify opportunities, liaise with decision-makers by phone and email, prepare quotes, and deliver high-quality presentations while exceeding targets.

Qualifications

• Ability to build relationships with decision makers at a strategic level.
• Strong consultative selling skills and sales cycle knowledge.
• Experience using CRM systems to manage pipeline and forecasts.
• Ability to prepare and present quotes and proposals to customers.

Responsibilities

• Identify and liaise with key stakeholders/decision makers for new and existing customers to maximise long term sales opportunities.
• Prospect for new customers while growing the existing base.
• Facilitate client meetings to discuss solutions and maximise sales opportunities.
• Prepare quotes and proposals to deliver high quality presentations in line with customer requirements.
• Input, analyse and interpret sales data to prioritise the sales pipeline and consistently exceed targets.

Skills

Stakeholder management

Prospecting

Proposal writing

Client meetings

Sales analytics

CRM software

Tools

CRM systems

Job description

You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurturing your existing customers using sales techniques gained from our in house sales academy and on the job coaching.

Strategically prospect new business and nurture your existing client base to maximise high value and long term opportunities.

Key Responsibilities:

• Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long term sales opportunities
• Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base
• Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities
• Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements
• Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets.

Your Experience:

• Working to tight deadlines where high level of accuracy are required
• Experience of resolving or offering solutions to queries
• Proficient in using IT systems e.g. Client Relationships Management systems
• Understanding of consultative sales techniques
• Understanding of procurement processes
• Knowledge of how to build initial rapport and establishing relationships with decision makers at a strategic level
• Strong knowledge of the sales cycle from initial contact/prospecting to purchasing service offerings
• Full understanding of how to deliver great customer service

What We Offer

But it’s not all work and no play. At QA, we love to celebrate success and recognise our people. We offer competitive salary and an incredible incentive-based reward program, alongside an uncapped commission structure.

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A little about QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/