Client Relationship Consultant

Foxtons Estate Agents; Worcester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Foxtons Estate Agents is seeking a motivated Client Relationship Consultant to join the Renewals team. This fast-paced, relationship-focused role involves managing tenancy reviews, retaining business, and negotiating successful renewals across a portfolio of residential properties.

You will build strong landlord and tenant relationships, coordinate with lettings negotiators and property managers, and drive exceptional service while supporting commercial objectives.

Qualifications

• Motivated by success and personal achievement.
• Excellent communication and relationship-building skills.
• Able to stay positive and adaptive under pressure.

Responsibilities

• Manage and conduct tenancy reviews across a portfolio of residential properties
• Build strong relationships with landlords and tenants to understand their requirements and future plans
• Liaise with lettings negotiators, property managers and other internal teams to ensure a seamless customer experience
• Proactively engage with clients to strengthen long-term relationships and encourage repeat business

Skills

Motivated

Confident communicator

Resilient

Ambitious learner

Customer focused

Job description

About The Role

Foxtons is looking for a motivated and commercially minded Client Relationship Consultant to join our Renewals team. This is a fast-paced, relationship-focused role where you will work closely with landlords and tenants throughout the tenancy lifecycle, helping to deliver positive outcomes for all parties.

As a Client Relationship Consultant, you will be responsible for managing tenancy review discussions, identifying opportunities to retain business, and negotiating successful tenancy renewals. This role is ideal for someone with strong communication skills, a consultative sales approach, and a passion for delivering exceptional customer service while achieving commercial objectives.

You will:

• Manage and conduct tenancy reviews across a portfolio of residential properties


• Build strong relationships with landlords and tenants to understand their requirements and future plans


• Liaise with lettings negotiators, property managers and other internal teams to ensure a seamless customer experience


• Proactively engage with clients to strengthen long-term relationships and encourage repeat business

About You

What We’re Looking For

You don't need industry experience. We value attitude and ambition above all else.

• Motivated by success and personal achievement


• Confident communicators who enjoy speaking with people


• Resilient and positive when faced with challenges


• Eager to develop new skills and progress quickly


• Looking for a long‑term career rather than just a job

About The Company

As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market‑leading technology and the opportunity to work alongside some of the industry’s most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London’s largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.

* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level

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