Client Relations & Presentations Specialist - 12-Month Contract

Baillie Gifford & Co; City of Edinburgh; On-site; GBP 28,000 - 36,000; Full time

Job summary

Baillie Gifford is seeking a Client Associate on a 12-month fixed-term contract within Global Services – North America/UK. You will support client-facing teams by delivering high-quality client and marketing presentations, and ensure materials are accurate and aligned with regulatory requirements.

You will build knowledge of North America clients, coordinate with Investment Specialists, develop AI literacy, and help streamline workflows to create capacity for higher-value client work.

Qualifications

• Experience coordinating and delivering detailed work within a professional environment, bringing inputs from different stakeholders and maintaining high standards of accuracy and quality.
• Experience managing multiple pieces of work and competing priorities, with the ability to organise your workload and deliver to deadlines.
• Strong attention to detail, with experience checking work for accuracy and quality.
• Experience building effective working relationships with colleagues and stakeholders across different teams.
• Good knowledge of Office 365 tools, with confidence learning and using new digital tools and technology.
• Experience contributing to process improvements and identifying more efficient ways of working.

Responsibilities

• Produce and deliver presentations to a consistently high standard, demonstrating a strong understanding of team requirements and working with Investment Specialists and content owners to ensure materials are accurate and relevant.
• Maintain awareness of relevant regulatory and compliance requirements, including tech checking financial promotions where applicable.
• Develop a strong understanding of the business unit’s clients, priorities and ways of working, using judgement to anticipate needs and focus effort where it adds most value.
• Develop role‑appropriate AI literacy and use approved AI‑enabled tools, simplification and experimentation to redesign relevant workflows, reduce manual activity and create capacity for higher‑value client work.
• Communicate clearly about priorities, deadlines, risks and dependencies, bringing the right people together to achieve strong client outcomes.
• Support onboarding, knowledge sharing and team resilience; take ownership of personal development and adapt openly to change.
• Build broad commercial, operational and client knowledge as business needs change.

Skills

Nurture relationships

Adaptability

Digital effectiveness (AI)

Improvement mindset

Team working

Tools

Office 365

Job description

Baillie Gifford is seeking a Client Associate on a 12-month fixed-term contract within Global Services – North America/UK. You will support client-facing teams by delivering high-quality client and marketing presentations, and ensure materials are accurate and aligned with regulatory requirements.

You will build knowledge of North America clients, coordinate with Investment Specialists, develop AI literacy, and help streamline workflows to create capacity for higher-value client work.