Client Relations & Growth Specialist

The West Brom; West Bromwich; On-site; GBP 21,000 - 32,000; Full time

Job summary

The West Brom in West Bromwich is seeking a customer-focused professional to handle queries across products and services, ensuring confident responses and a positive customer experience.

You will assist with payments, broker registrations, and provide MAPS support while contributing to timely case updates and MI reporting. This role emphasizes regulatory governance and strong teamwork to maintain high service levels.

Qualifications

• Strong customer service and communication skills.
• Familiarity with broker registrations and payments handling.

Responsibilities

• Handle queries with confidence across products and services.
• Assist with payments of proc fees; register brokers; provide MAPS support; report MI.
• Support the team with allocated tasks, case updates and escalations.
• Maintain regulatory governance and internal controls.

Skills

Customer service

Communication

Regulatory awareness

Job description

The West Brom in West Bromwich is seeking a customer-focused professional to handle queries across products and services, ensuring confident responses and a positive customer experience.

You will assist with payments, broker registrations, and provide MAPS support while contributing to timely case updates and MI reporting. This role emphasizes regulatory governance and strong teamwork to maintain high service levels.