Client Relations Coordinator

Quest Waste Management; Leeds; On-site; GBP 28,000 - 30,000; Full time

Job summary

Une entreprise dynamique, Quest Waste Management, recherche un Client Relations Coordinator pour rejoindre son équipe à Leeds. Ce rôle est essentiel pour assurer une expérience client de haut niveau à travers leurs marques, nécessitant d'excellentes compétences en communication et une solide expérience en gestion des clients. Vous aurez l'occasion de travailler dans un environnement collaboratif tout en contribuant à la satisfaction et à la fidélisation de la clientèle.

Benefits

Pension d'entreprise

Stationnement gratuit/parkings sur site

Qualifications

• Expérience en gestion des relations clients d'un an (requise).
• Capacité à gérer plusieurs tâches et rester calme sous pression.

Responsibilities

• Agir comme premier point de contact pour les clients, livrer un service exceptionnel.
• Gérer les demandes des clients et résoudre les problèmes avec précision.

Skills

Communication

Organisation

Problème solving

Customer-focused mindset

Education

GCSE or equivalent

Job description

Job Category: Operations

Job Type: Full Time

Job Location: Leeds

Are you a people person with a knack for problem-solving and top-tier communication skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to join our team at QWM Group as a Client Relations Coordinator!

In this role, you’ll be at the heart of our client experience, working across our portfolio of brands to ensure we consistently deliver the highest level of service.

What You’ll Do

• Act as the first point of contact for clients, delivering exceptional service
• Build and nurture strong, lasting client relationships
• Handle enquiries, resolve issues, and coordinate client requests with accuracy and efficiency
• Use CRM systems and BigChange to manage client interactions effectively
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction
  
  

What We’re Looking For

• Strong communication and organisational skills
• A customer-focused mindset with a proactive, can-do attitude
• Ability to manage multiple tasks and remain calm under pressure
• Previous experience in client relations, account management, or customer service (essential)
  
  

Why Join Us?

• Competitive salary + benefits
• Opportunities for career growth and professional development
• A fun, collaborative, and energetic team culture
  
  

Benefits

• Company pension
• Free parking/on-site parking
  
  

Requirements

Education:

• GCSE or equivalent (required)
  
  

Experience

• Customer relationship management: 1 year (required)
  
  

Salary: £28,000 – £30,000 (experience-based)