Client Relations Coordinator

Quest Waste Management; Leeds; On-site; GBP 28,000 - 30,000; Full time

Job summary

Join a leading company as a Client Relations Coordinator in Leeds. This pivotal role involves managing client interactions, ensuring excellent service delivery, and fostering strong relationships. Ideal candidates will demonstrate strong communication skills and a proactive, customer-focused approach, with opportunities for career growth in a vibrant team environment.

Benefits

Company pension

Free parking/on-site parking

Opportunities for career growth

Competitive salary

Qualifications

• GCSE or equivalent required.
• 1 year experience in Customer relationship management required.
• Strong communication and organisational skills are essential.

Responsibilities

• First point of contact for clients, providing exceptional service.
• Build and nurture strong, lasting client relationships.
• Handle enquiries, resolve issues, and coordinate client requests.

Skills

Communication

Organisational skills

Customer-focused mindset

Problem-solving

Education

GCSE or equivalent

Tools

CRM systems

BigChange

Job description

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Job Category: Operations

Job Type: Full Time

Job Location: Leeds

Are you a people person with a knack for problem-solving and top-tier communication skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to join our team at QWM Group as a Client Relations Coordinator!

In this role, you’ll be at the heart of our client experience, working across our portfolio of brands to ensure we consistently deliver the highest level of service.

What You’ll Do

• Act as the first point of contact for clients, delivering exceptional service
• Build and nurture strong, lasting client relationships
• Handle enquiries, resolve issues, and coordinate client requests with accuracy and efficiency
• Use CRM systems and BigChange to manage client interactions effectively
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction
  
  

What We’re Looking For

• Strong communication and organisational skills
• A customer-focused mindset with a proactive, can-do attitude
• Ability to manage multiple tasks and remain calm under pressure
• Previous experience in client relations, account management, or customer service (essential)
  
  

Why Join Us?

• Competitive salary + benefits
• Opportunities for career growth and professional development
• A fun, collaborative, and energetic team culture
  
  

Benefits

• Company pension
• Free parking/on-site parking
  
  

Requirements

Education:

• GCSE or equivalent (required)
  
  

Experience

• Customer relationship management: 1 year (required)
  
  

Salary: £28,000 – £30,000 (experience-based)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

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