Customer Relationship Specialist

JR United Kingdom; Stockport; Remote; GBP 28,000 - 36,000; Full time

Job summary

Une entreprise solide dans le secteur fintech recherche un Spécialiste des Relations Clients pour un poste 100% à distance dans le Stockport. Dans ce rôle, vous serez en charge de fournir un service à la clientèle exceptionnel, en garantissant la satisfaction des clients et en résolvant les problèmes rapidement. Avec un excellent ensemble d'avantages, de formation complète et d'opportunités de croissance de carrière, ceci est une excellente chance de rejoindre une équipe innovante et renommée.

Benefits

Formation et mentorat complets

Équipement fourni pour le rôle

Package salarial compétitif

Opportunités de croissance professionnelle

Qualifications

• Précédente expérience dans un rôle orienté client dans le secteur financier appréciée.
• Capacité à multitâcher et à établir des priorités efficacement.
• Niveau élevé d'intégrité et de professionnalisme exigé.

Responsibilities

• Fournir un support client exceptionnel par téléphone, email ou chat.
• Maintenir des dossiers précis des interactions client dans les systèmes CRM.
• Collaborer avec des collègues pour améliorer les processus et l'expérience client.

Skills

Customer Service

Customer Support

Communication

Problem-solving

Conflict Resolution

Education

High school diploma or equivalent qualification

Tools

CRM software

Job description

Social network you want to login/join with:

Customer Relationship Specialist, stockport

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Client:

Acorn Support

Location:

stockport, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

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Job Description:

Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team.

Role Description

This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key role in delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience.

We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey.

Key Responsibilities:

• Deliver outstanding customer support via phone, email, or chat.
• Resolve customer inquiries and complaints professionally and efficiently.
• Maintain accurate records of customer interactions in CRM systems.
• Build strong relationships with customers through personalized service.
• Collaborate with colleagues to improve processes and enhance the customer experience.

Qualifications:

• Proven skills in Customer Service, Customer Support, and ensuring Customer Satisfaction.
• Strong communication and interpersonal abilities.
• Capacity to multitask and prioritize effectively.
• Problem-solving and conflict resolution skills.
• Familiarity with CRM software (preferred).
• Previous experience in a customer-facing role in the financial sector (an advantage).
• High school diploma or equivalent qualification.

Due to the sensitive nature of the fintech industry, candidates must:

• Demonstrate high levels of integrity and professionalism.
• Be willing to sign a Non-Disclosure Agreement (NDA).
• Successfully complete a DBS (Disclosure and Barring Service) check.

Why Join Us?

• Fully remote position – work from the comfort of your home.
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• All equipment provided to support your role.
• Extensive training and mentoring to ensure your success.
• Join a fast-paced, forward-thinking team during an exciting period of growth.
• If you're committed to providing outstanding customer service and want to be part of a respected fintech brand, we'd love to hear from you. Apply today and take the next step in your career with Acorn Support.