Client Partner (Travel & Hospitality)

Valtech Limited; City of Westminster; Hybrid; GBP 73,000; Full time

Job summary

A leading digital consultancy is seeking an experienced Client Partner to manage and grow a multi-million-pound portfolio in the travel and hospitality sectors. The ideal candidate will develop strategic relationships with senior stakeholders, drive account growth, and guide teams to deliver high-impact digital experiences. With over 10 years of experience, strong negotiation skills, and a consultative approach, you will navigate complex client organizations and shape compelling value propositions. Hybrid working options available.

Benefits

Career advancement opportunities

Remote and hybrid work options

Learning and development access

Qualifications

• 10+ years in senior client relationship roles within digital consultancies or agencies.
• Experience with travel or hospitality brands such as airlines or hotel groups.
• Strong understanding of customer experience and omnichannel journeys.

Responsibilities

• Build relationships with C-suite leaders and senior stakeholders.
• Own the commercial performance of a client portfolio.
• Lead account strategy planning and ensure delivery of high-quality execution.

Skills

Client relationship management

Strategic planning

Negotiation

Consultative approach

Collaboration

Job description

We are looking for an experienced Client Partner, ideally with Travel & Hospitality sector expertise to own and grow a multi-million-pound portfolio of clients across travel, aviation, hospitality and leisure. You will act as a strategic leader and trusted advisor to senior client stakeholders—developing long-term trusted relationships, driving sustainable account growth, orchestrating complex multi‑disciplinary teams and ensuring the delivery of high‑impact digital experience, commerce, data/AI and transformation programmes. Role responsibilities.

Strategic Client Leadership

• Build, nurture and elevate relationships with senior stakeholders, including C‑suite leaders, transformation directors and heads of digital/commerce.
• Act as the senior strategic partner and trusted advisor—supporting clients as they navigate customer experience transformation, platform modernisation and data‑led personalisation.
• Translate complex business challenges into future‑facing roadmaps aligned with Valtech's capabilities across experience design, commerce, data & AI and enterprise transformation.

Growth & Revenue Ownership

• Own the commercial performance of your client portfolio—revenue forecasting, profitability, and long‑term growth strategy.
• Identify and pursue new growth opportunities within existing accounts.
• Lead new business opportunities by shaping win strategies, proposals and executive‑level client engagements.
• Collaborate with Marketing, Business Development and Vertical leadership to strengthen Valtech's presence in the travel and hospitality market.

Strategic Planning & Execution

• Lead account strategy planning—working with peers to set direction, define priorities and align global delivery teams around a shared vision.
• Collaborate with strategy, design, delivery, data and engineering teams to craft solutions that drive measurable business impact.
• Work hand‑in‑hand with delivery leadership to ensure programmes are successfully shaped, mobilised and governed; anticipate risks, design governance models and ensure strategic alignment across complex, multi‑workstream and multi‑market engagements.

Delivery Partnership & Quality

• Work in close partnership with delivery leadership to ensure high‑quality execution across all engagements.
• Provide escalation support and strategic guidance to maintain strong client satisfaction and long‑term partnerships.
• Champion a culture of excellence, continuous improvement and shared ownership across your multidisciplinary teams.

• Extensive experience (10+ years) in senior client relationship roles within digital consultancies, agencies or transformation organisations, operating at C‑suite and enterprise level.
• Proven experience working with travel, hospitality or leisure brands—such as airlines, hotel groups, travel platforms or destination organisations.
• Strong understanding of customer experience, booking platforms, loyalty, personalisation and omnichannel journeys.

Strategic Relationship Builder

• Proven ability to develop deep, trust‑based relationships with senior client stakeholders.
• Confident navigating complex client organisations and influencing at executive level.
• Skilled in listening, advising and communicating clearly to multiple audiences.
• Able to challenge constructively and guide clients through ambiguity with a consultative approach.

Commercial & Growth Leadership

• Experience managing multi‑million revenue portfolios and leading account planning, forecasting and account development.
• Commercially astute, with the ability to shape compelling value propositions and negotiate strategic engagements.

Collaborative & Influential

• Comfortable operating in a global, matrixed organisation and bringing together diverse teams.
• Inclusive, collaborative and able to influence without authority.

Thought Leadership & Innovation Mindset

• Strong awareness of industry trends including digital platforms, data‑driven personalisation and emerging travel technologies.
• Passion for creating exceptional, connected customer experiences.

Valtech London, ENG £72,356 per year - estimated ? NEW

Why Valtech?

• The work we do and the innovation we drive.
• Our values of share, care and dare.
• A workplace culture that fosters creativity, diversity and autonomy.
• Our borderless, global framework, which enables seamless collaboration.

Beyond a competitive compensation package

• Flexibility, with remote and hybrid work options (country‑dependent).
• Career advancement, with international mobility and professional development programs.
• Learning and development, with access to cutting‑edge tools, training and industry experts.

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

Beware of recruitment fraud! We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity and technology, we drive transformation for leading organisations, including L'Oréal, Mars, Audi, P&G, Volkswagen Dolby and more.

At Valtech, we don't just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what's next? Join us.