Client Partner — Field Service Solutions

Zinier; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Job summary

Zinier is seeking a Solution Architect to transform complex technical requirements into structured, customer-centric solutions, with a focus on Field Service Management. You will engage in agile, global teams and drive product optimization across dynamic environments.

You will collaborate with product, development, and cross-functional teams to design scalable solutions and document implementations, while shaping the roadmap and ensuring best practices in integration and delivery.

Qualifications

• 6-12 years of SaaS experience in professional services or client-facing roles.
• Experience in Field Service Management is required.
• Background in high-growth startups with evolving product roadmaps (preferred).
• Creative problem-solving skills for addressing product gaps and business challenges.
• Experience delivering solutions in an Agile environment.
• Familiarity with project management tools such as JIRA, Confluence, or equivalents.
• Strong technical knowledge of enterprise applications, workflows, integrations, and databases.
• Working knowledge of data models, JavaScript, and JSON.
• Exceptional communication skills in English, with the ability to engage with stakeholders across diverse levels and backgrounds.
• High attention to detail, reliability, and follow-through.

Responsibilities

• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
• Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
• Troubleshoot technical issues, propose solutions, and provide post-implementation support.
• Contribute insights to continuously improve Zinier's product roadmap and delivery methodology.

Skills

Solution architecture

Field Service Management

Agile methodologies

JavaScript

JSON

English communication

Tools

JIRA

Confluence

Job description

Zinier is seeking a Solution Architect to transform complex technical requirements into structured, customer-centric solutions, with a focus on Field Service Management. You will engage in agile, global teams and drive product optimization across dynamic environments.

You will collaborate with product, development, and cross-functional teams to design scalable solutions and document implementations, while shaping the roadmap and ensuring best practices in integration and delivery.