Client Partner, Carat

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Client Partner to lead and enhance relationships with major clients in the financial services sector. In this pivotal role, you will inspire your team, drive business growth, and develop tailored solutions that meet client needs. You will be at the forefront of strategic planning, ensuring that your clients receive unparalleled service while maximizing profitability for both parties. This permanent position offers flexible working arrangements and a competitive salary, along with a benefits package tailored to your needs. Join a diverse and inclusive culture that fosters innovation and collaboration, making a meaningful impact in the industry.

Benefits

Flexible working arrangements

Competitive salary

Tailored benefits package

Qualifications

• Extensive experience leading high-performing teams in the media space.
• Strong interpersonal skills with a proven track record in client advisory.

Responsibilities

• Drive client relationships and ensure excellence in service delivery.
• Lead and inspire teams to achieve business growth and client satisfaction.

Skills

Team Leadership

Client Relationship Management

Communication Skills

Revenue Generation

Problem Solving

Job description

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Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Carat is an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

Purpose of the Role

The purpose of the Client Partner is to play a senior leadership role in owning and driving the relationship with one of our largest and most established FS clients. You will play a vital role in looking to the horizon and helping your clients to move their business forward and defining the role that media and communications will play in helping to execute this.

You will lead, inspire and motivate our people within the group to deliver best in class service and output for your clients by ensuring the right team fit.

You will develop a deep understanding of how each client’s business operates and what their key objectives and challenges are. You will then use this knowledge to improve the partnership and develop dentsu solutions to help your clients achieve their business goals; ultimately driving growth, revenue and profitability for both the client and dentsu.

Key Responsibilities

1. Owning the client relationships within the group, improving, developing and ensuring excellence in client service and moving us from a service provider to a true business partner.
2. Working with the Client MD to precisely identify a client’s service requirements and develop & execute a plan that exceeds a client’s expectations, maximises business growth, income & profit for our clients and us.
3. Escalation point for any client issues – pulling together the right people from around dentsu to solve any issues in a timely manner, being an open, honest & trustworthy partner for the clients.
4. Lead and inspire the team in your group - creating a positive team dynamic where great work and behaviours can be exhibited.
5. Ultimately responsible for the career development of your group; specifically managing and coaching the Client Directors to ensure we are growing and developing talent. Always thinking to the future about succession planning, nurturing top talent and career opportunities for the team across Carat and beyond.
6. Work with the Client MD and other Client Partners to ensure the right team resourcing requirements are planned for and implemented across your group and the agency, flexing your resource according to demand.
7. Developing a deep understanding of the clients’ business to develop & action strategic Client development growth plans as to how we deepen, grow & sustain our partnerships.
8. Working with the Client MD to ensure we hit our commercial targets, overseeing any new commercial opportunities & delivering dentsu growth within the client group.
9. Accountable for managing client profitability information within the group & looking at how we can improve efficiencies and productivity to maximise this.
10. Driving best in class work from across the group of clients.
11. Crucially enabling the team to deliver market leading strategy and planning through our data and tech capabilities.
12. Work with the Client MD to ensure we connect the best expertise across the network to deliver best in class solutions to achieve the client’s business goals.
13. Successfully leading key new business activities by playing an active role in pitch management across all deliverables.
14. Management and quality control of pitch output; successfully mobilise and motivate all dentsu team around pitch challenges ensuring the highest standard of work.
15. Work alongside Heads of New Business to develop the overall pitch strategy/timing plan/team/etc.

Qualifications + Skills

1. Extensive and proven experience of leading a team of high performing individuals within the media space.
2. Experience in designing solutions outside of a pure media scope.
3. Ability to understand and deliver positive value add and impact to a client’s business performance.
4. A track record of generating revenue for your agency and market-leading work for your clients through your ability to see situations from a commercial perspective.
5. Great interpersonal and communication skills with the ability to build relationships and take people on the journey with you.
6. A trusted client adviser with strong people management experience and skills.

What we offer

This is a permanent role. The team is based in our London office but operates under flexible working arrangements. As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.