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Client Partner

ICP

London

On-site

GBP 50,000 - 85,000

Full time

12 days ago

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Job summary

A leading company in Content Operations is seeking a Client Partner in London. The role focuses on building long-term partnerships and driving growth through strategic client engagement. Ideal candidates will possess extensive experience in account management and a proven track record of successful client relationships.

Benefits

Hybrid working

Generous paid time off

Competitive medical benefits

Mental health support

Robust savings plan

Qualifications

7+ years of relevant account management experience in agency or consulting firm.
Experience across the content ecosystem including digital transformation.
Proven ability to manage global accounts and cross-functional teams.

Responsibilities

Develop solid relationships with key stakeholders by understanding their ambitions.
Lead proposal creation processes and manage project expansions.
Prepare and present quarterly business reports to stakeholders.

Skills

Relationship Management

Networking

Consultative Selling

Communication

Problem Solving

Education

BA or equivalent

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Client Partner

About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

About ICP

Role Overview

ICP Client Partners are responsible for Business, Financial and Leadership success on strategic global accounts by building long-term, cross-functional partnerships, fostering client loyalty and business growth. Client Partners drive overall account success and teams they lead by balancing client needs and ICP priorities, creating a win / win.

The ideal candidate will share and exhibit the characteristics of our teams’ ambition:

Partner | Strategic and Inclusive
Innovator | Anticipate and Engage
Optimistic | Ambitious and Productive
Curious | Insightful and Intuitive
Accessible | Humble and Honest

Client Partners are skilled at networking within large global organizations, understanding how to nurture relationships and inspire stakeholders across Marketing, IT, Sales, and Procurement. They embrace challenges to deliver exceptional results that drive client loyalty and advocacy.

Based on their natural curiosity and an entrepreneurial mindset, Client Partners are continually looking to help clients solve challenges that produce measurable value while maintaining and building existing relationships. They are adept at converting opportunities into business through consultative selling, leveraging the depth and breadth of ICP’s solutions and services.

Excellent communication is critical to success, delivering complex information clearly and leveraging storytelling techniques to help support understanding.

Key Responsibilities

Business Strategy | Client Relationship Management

Develop solid and trusting relationships with key stakeholders (clients and their partners) by understanding their personal and professional ambitions
Actively pursue conversations with clients on the strategic aims of the business
Develop near and medium-term strategy based on knowledge of industry landscape, client readiness, business goals and objectives, and create action plan to deliver in collaboration with their manager
Active listening and strategic questioning, challenge assumptions to find alternative solutions that go beyond short-term fixes and support long-term value-add
Identify project extensions and expansions into other services, solutions and geographies. Lead the proposal creation process and convert into projects or programs
Actively collaborate with ICP Solutions team to ensure that all opportunities are efficiently captured, pursued and presented to clients.
Spearhead new services and solutions, collaborating closely with service/solution leads to co-create opportunities, ensuring alignment with client goals to shape vision
Strong business acumen and understanding of commercial best practices to manage lifecycle of engagement, including:
accurately forecasting workstreams according to deal stage guidelines
invoicing strategies and payment terms to drive optimal cash flow
mitigating payment delays and resolving overdue payments
understanding factors necessary for driving growth and improving margins with the support of their manager and Finance
negotiating across multiple stakeholders (internal and external) and understanding of impacts on business with the support of their manager
scope management - tracking against SLAs and proactively ensuring delivery
Ensure Proposals are developed strategically, rooted in solution-thinking and storytelling to drive conversion, collaborating with our Solutions team
Prepare Statements of Work built off proposals, ensuring SLAs (service level agreements) are achievable and favorable terms and conditions for ICP
Consider and develop “as yet identified” opportunities, understanding the clients’ KPIs to support business case development

Leadership Strategy | Delivery Excellence

Actively pursue conversations with clients on the strategic aims of their business and how the strategy we have developed contributes to it
Communicate vision to internal team so they are armed with necessary knowledge to help support and the skills to deliver
Create and deliver quarterly business reporting (QBR) with insights and analysis on how the work we do is supporting client business objectives
Regular review of ICP’s original design to ensure still fit for purpose, proactively propose innovation on existing programs as needed
Prepare and present State of Account Reports and Snapshots with detail on client health wins / opportunities / risks and trends, progress against goals
Foster team growth by understanding their goals and enhancing their development experiences, coach and advise in collaboration with Service Leads
Lead by example - nurture a pro-active, solution-driven mindset through the team, share account strategy with your team so they can be part of its growth success

Experience

Proven track record leading cross-functional teams and managing global accounts
Confident and adept at working across complex client organizations from senior-level and executive leadership to business owners and procurement
Solid grasp on storytelling and how to connect the dots for both clients and internal teams, clearly and concisely
Strong understanding of commercial levers, with a focus on revenue and growth forecasting, pricing, risk mitigation, and margin management
Experienced in proposal development – authoring and management of proposal process
Proven ability to work both independently and in a cross-functional team environment building exceptional working relationships with clients and colleagues
Naturally curious and thoughtful leader who keeps abreast of industry news, technology trends, and best practices
Good listener and proactive problem solver with strong analytical skills, ability to synthesize information and ideas, adapt to changing needs, embrace challenge, and Innovate.

Qualifications

Seven plus (7+) years of relevant account management experience in an agency or consulting firm with a proven track record of driving profitable account growth, engagement success, and client satisfaction
Five plus (5+) years of relevant experience working across the content ecosystem – can include content management, digital asset management, content production, content operations, digital transformation, e-commerce, and/or digital shelf
BA or equivalent required, advanced degree a plus

At ICP we are committed to creating an inclusive culture that is grounded in our core values and how we provide

top class service to our clients and how we show up and support each other within our communities. We celebrate

different backgrounds, experiences, and perspectives—encouraging everyone to bring their authentic selves to

work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions.

For these reasons and more ICP is a proud equal employment opportunity employer. We welcome everyone

regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are

dedicated to providing an inclusive, open, and diverse work environment.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Consulting and Product Management
Industries
Broadcast Media Production and Distribution and Business Consulting and Services

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