Client Partner

InspireXT Consulting Ltd; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

InspireXT Consulting Ltd in the United Kingdom seeks a seasoned Client Partner to lead and grow strategic client relationships across our portfolio. You will act as the executive point of contact, drive customer success, identify growth opportunities, and shape business cases and roadmaps with senior stakeholders.

Working with delivery teams and partners, you will ensure maximum value from engagements, align objectives, and champion innovation that enhances business outcomes.

Qualifications

• 10+ years in account management, client leadership, or related roles.
• Proven experience with executive stakeholders.
• Experience overseeing technology, transformation or consulting engagements.
• Willingness to travel within UK and internationally.

Responsibilities

• Client Relationship Management: Serve as executive point of contact and build trusted relationships with sponsors and stakeholders.
• ClientSuccess & Service Oversight: Oversee health and success of projects and managed services.
• Growth & Opportunity Development: Lead engagement around new requirements and opportunities across consulting, data, AI and Supply Chain.
• Stakeholder Engagement & Executive Alignment: Align across business, technology and operational functions; prepare for executive reviews.
• Collaborate with delivery and leadership teams to optimize value and introduce innovative ideas.

Skills

Account management

Client leadership

Consulting

Customer success

Business transformation

Education

Degree in Business/Tech

Tools

Oracle

Salesforce

Data & AI

Supply Chain tech

Job description

At InspireXT , we are on a mission to become the world's most trusted supply chainconsulting partner and create a company where our clients, people and partnersflourish. Sustainability, AI, advanced analytics and technology innovation aretransforming the way businesses operate, creating opportunities fororganisations to unlock greater value from their investments and acceleratebusiness outcomes.

Founded inthe UK, InspireXT has grown into an international consulting organisationdelivering customer-centric transformation programmes across Supply Chain,Data, AI and Enterprise Technology. We combine deep business expertise withleading technology partnerships to help our clients modernise their operations,enable intelligent decision-making and create sustainable competitiveadvantage.

As wecontinue our growth journey, we are seeking an experienced Client Partner tostrengthen strategic client relationships, drive customer success, and identifyopportunities that help our clients realise greater value from theirpartnership with InspireXT.

WhyInspireXT?

Transformationis ultimately about people. At InspireXT, you will work with talentedcolleagues who are passionate about creating value for clients and buildinglong-term trusted relationships.

This is anexciting opportunity to join a rapidly growing business and play a key role inshaping the future of some of InspireXT's most strategic client relationships.You will have the opportunity to influence customer outcomes, supporttransformational programmes, and act as a trusted advisor to seniorstakeholders across multiple organisations.

If you arepassionate about client success, building enduring partnerships, and helpingorganisations unlock value through technology and consulting services, we'dlove to hear from you.

RoleDescription

We areseeking a highly motivated Client Partner to lead and grow strategic customerrelationships across InspireXT's portfolio of clients.

The primaryfocus of this role is to act as the executive point of contact for assignedclients, ensuring successful delivery of services, fostering strong stakeholderrelationships, identifying growth opportunities, and bringing industry insightand innovation that enhances business outcomes.

Workingclosely with customer stakeholders, InspireXT leadership, delivery teams,practice leaders and partner organisations, you will ensure that clientsreceive maximum value from their investment while helping to shape the future opportunities and long-term strategic partnerships.

Location: United Kingdom (Hybrid / Remote with travel as required)

KeyResponsibilities

1. ClientRelationship Management

• Serve as the primary point of contact for all client-relatedmatters, including escalations and strategic discussions.
• Build trusted relationships with executive sponsors, programmeleaders and key business stakeholders.
• Establish regular governance and engagement forums to ensurealignment between client objectives and InspireXT services.
• Act as the voice of the customer within InspireXT, ensuring clientpriorities are understood and addressed.
• Maintain a deep understanding of each client's business priorities,challenges and strategic initiatives.

2. ClientSuccess & Service Oversight

• Oversee the overall health and success of all projects, programmesand managed services delivered to assigned clients.
• Partner with delivery teams to ensure commitments, milestones andcustomer expectations are consistently achieved.
• Monitor client satisfaction and proactively address risks, concernsand service improvement opportunities.
• Support issue resolution and executive escalations when required.
• Drive continuous improvement initiatives that enhance customeroutcomes and service quality.

3. Growth& Opportunity Development

• Lead engagement around new customer requirements, businesschallenges and strategic initiatives.
• Identify opportunities to expand InspireXT's services acrossconsulting, implementation, managed services, Data & AI and SupplyChain solutions.
• Partner with clients to shape business cases, roadmaps and futuretransformation programmes.
• Support proposal development, commercial discussions and contractrenewals.
• Develop and maintain account growth plans aligned to customerobjectives and InspireXT growth ambitions.
• Bring industry knowledge, market trends and best practices toclient conversations.
• Introduce innovative ideas, technologies and approaches that helpclients improve operational performance and business outcomes.
• Facilitate executive workshops, innovation sessions and strategicplanning discussions.
• Collaborate with InspireXT practices and technology partners toidentify relevant opportunities for innovation.
• Position InspireXT as a trusted strategic advisor rather thansolely a service provider.

5.Stakeholder Engagement & Executive Alignment

• Establish strong relationships across business, technology andoperational functions within client organisations.
• Build trusted partnerships with C-suite executives and seniordecision-makers.
• Facilitate collaboration between client stakeholders and InspireXTdelivery and leadership teams.
• Ensure effective communication, transparency and alignment acrossall customer engagements.
• Support executive reviews and strategic account planningactivities.
• Act as the conduit between clients and InspireXT, ensuring bothorganisations remain aligned and informed.
• Work closely with sales, marketing, delivery and practice teams tocoordinate account activities and client engagements.
• Provide customer insight that helps shape service offerings,go-to-market strategies and delivery improvements.
• Champion a customer-first culture across all interactions.
• Support mentoring and development of colleagues involved in accountdelivery and customer success activities.

Requirements

• 10+ years of experience in account management, client leadership,consulting, customer success or business transformation roles.
• Proven experience managing strategic customer relationships andexecutive-level stakeholders.
• Demonstrated experience overseeing technology, transformation orconsulting engagements.
• Strong commercial awareness with the ability to identify anddevelop growth opportunities.
• Excellent communication, relationship-building and stakeholdermanagement skills.
• Strong problem-solving abilities and the ability to navigatecomplex client environments.
• Experience managing multiple priorities and customer engagementssimultaneously.
• Ability to work collaboratively across delivery, sales andleadership teams.
• Willingness to travel within the UK and internationally asrequired.

PreferredExperience

• Experience within a consulting, technology services, systemsintegrator or transformation-focused organisation.
• Knowledge of Supply Chain, Enterprise Technology, Data & AI,Oracle, Salesforce or related business platforms.
• Experience managing large-scale business transformation ortechnology implementation programmes.
• Proven ability to engage and influence senior executives andbusiness leaders.
• Experience leading account growth, renewals and strategic accountplanning activities.

Qualifications

• Degree in Business, Technology, Supply Chain, Engineering or arelated discipline.
• Professional certifications in Project Management, CustomerSuccess, Business Transformation or related disciplines would beadvantageous.
• Demonstrated commitment to continuous learning and professionaldevelopment.

SuccessMeasures

Success in this role will be measured through:

• Client satisfaction and relationship strength.
• Retention and growth of strategic client accounts.
• Successful delivery and governance of existing projects andservices.
• Identification and conversion of new client opportunities.
• Executive stakeholder engagement and advocacy.
• Expansion of InspireXT's strategic position within clientorganisations.
• Delivery of innovation, thought leadership and measurable businessvalue for clients.
  

As part of a growing, ambitious andprogressive organisation, you will receive a competitive compensation packageincluding:

• Retirement benefits, Health, Personal Accident and Life Insurance.
• Flexible and hybrid working arrangements.
• Opportunity to influence strategic client relationships and helpshape the future growth of InspireXT.