Client Outreach Project Manager -

Harvey Nash Group; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a highly skilled Client Outreach Project Manager to lead outreach initiatives for key regulatory and compliance projects. This client-facing role emphasizes collaboration with Front Office stakeholders to ensure that regulatory requirements are met while delivering an exceptional customer experience. The ideal candidate will have over 10 years of project management experience, particularly in regulatory compliance, with strong stakeholder engagement and business analysis skills. If you are a detail-oriented team player with a solid background in financial markets, this is your chance to make a significant impact in a dynamic environment.

Qualifications

• Minimum 10 years of project management experience focused on regulatory compliance.
• Strong stakeholder engagement skills and attention to detail are essential.

Responsibilities

• Manage outreach processes for regulatory initiatives across Markets.
• Engage high-priority clients to ensure compliance and enhance customer experience.

Skills

Project Management

Regulatory Compliance

Stakeholder Engagement

Business Analysis

Attention to Detail

Team Player

Education

10+ years of relevant work experience

Tools

Excel

Job description

Job Title: Client Outreach Project Manager
Location: Belfast
Ways of Working: 3x per week onsite
Rate: £500 - £600 per day (Inside IR35)

Project Overview:

We are seeking a highly skilled and experienced Client Outreach Project Manager to manage the outreach process for key regulatory and compliance initiatives within Markets. This is a client-facing role that requires strong collaboration with Front Office stakeholders to ensure regulatory requirements are met while maintaining exceptional customer experience.

Key Responsibilities:

1. End-to-end project management of outreach processes for regulatory and compliance initiatives across Markets.

2. Work closely with Front Office stakeholders to engage high-priority clients and ensure regulatory requirements are met with a focus on customer experience.

3. Deliver high-quality outreach results while adhering to processes and controls, continuously improving them where necessary.

4. Develop a strong understanding of client static data, including sourcing/maintenance processes and control procedures.

Key Skills & Experience:

• Minimum 10 years of relevant work experience in project management, with a strong focus on regulatory compliance and outreach.

• In-depth knowledge of financial markets, risk, and controls, as well as key regulatory initiatives affecting Markets.

• Big 4/Consulting background preferred.

• Demonstrable business analysis skills: ability to take complex information, organize it in a structured and logical way, and deliver high-quality work products under tight deadlines.

• Strong stakeholder engagement skills: confident liaising with stakeholders at all levels and presenting effectively.

• Exceptional attention to detail, ensuring deliverables meet Citi PMO and audit requirements.

• A team player with the ability to coach and mentor junior team members.

• Solid project management and organizational skills, including planning, risk/issue management, and delivery.

• Proficient in Excel and other relevant software tools.

Desirable Skills:

• Big 4 background or prior consulting experience is highly preferred.

• Experience with risk and controls in financial services is advantageous.

• Strong project management experience.