Client Operations Leader - Payments & SLA Excellence

Zenith Bank Limited.

Greater London

On-site

GBP 72,000 - 88,000

Full time

3 days ago

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Job summary

Zenith Bank (UK) Limited, a subsidiary of Zenith Bank PLC, seeks a Client Operations Manager to lead a team processing payments for corporates, wealth management clients and group entities. The role emphasizes SLA adherence, staff development, and cross-divisional collaboration to ensure accurate, timely processing and customer satisfaction.

The permanent position in the UK offers up to £80,000 per year depending on experience.

Qualifications

Understanding of the Banking industry in Client Operations.
Digital literacy and regulatory awareness.
Attention to detail and data integrity.
Analytical thinking and problem-solving.
Excellent communication, interpersonal and customer service skills.
Teamwork and cross-collaboration.

Responsibilities

Process payments for Corporates, Wealth Management Customers, Group entities and other internal departments.
Adhere to internal and external SLAs for payment processing and customer satisfaction targets.
Lead client operations projects and initiatives and train/coach staff.
Support system enhancements and coordinate UATs.
Investigate issues, report to COO/Head of Operations and manage end-of-day queue checks.
Perform Nostro reconciliations and manage debit card applications.
Test Flexcube upgrades for UK and Paris.