Client Onboarding Coordinator

RGH-Global Limited; Lancashire; On-site; GBP 25,000 - 27,500; Full time

Job summary

RGH-Global Limited in Blackpool is seeking a Client Onboarding Coordinator for a 3-month fixed-term contract. You will be at the heart of the client journey, ensuring new accounts are accurately set up on the wealth platform and aligned with internal policy and regulatory expectations.

You will own reviews from receipt to activation, liaise with investment colleagues, work with Due Diligence, perform 4-eyes checks, and help improve data quality and onboarding processes while keeping paperwork

Qualifications

• Experience using Word, Excel and Outlook daily.
• Ability to accurately enter and maintain client data.
• Strong attention to detail and data accuracy.
• Ability to escalate issues early in workflows.

Responsibilities

• Taking ownership of new client account reviews from receipt to activation.
• Contact investment colleagues with onboarding questions via phone and email.
• Collaborate with Front Office and Due Diligence teams to keep onboarding moving.
• Enter and maintain client information in core systems with accuracy.
• Perform 4-eyes reviews on colleagues' data entries.
• Notify teams when accounts are opened.
• Run exception reports to spot data issues.
• Participate in data quality and process improvement projects.
• Digitise and file account paperwork accurately.

Skills

Word

Excel

Outlook

Data entry

Attention to detail

Job description

Client Onboarding Coordinator (3 month FTC)

Location: Blackpool

Salary: £25,000-£27,500 DOE

Purpose of the Role

This role sits at the heart of the client journey, responsible for accurately processing and activating new client accounts on the firm's wealth platform. The successful candidate will ensure every account is set up correctly, efficiently, and in line with both internal policy and regulatory expectation.

What You'll Be Doing

• Taking ownership of new client account reviews from receipt through to activation
• Acting as a go-to contact for investment colleagues with onboarding-related questions, via phone and email
• Working closely with Front Office and Client Due Diligence teams to keep onboarding moving smoothly
• Entering and maintaining client information within the firm's core system, with a strong focus on accuracy
• Carrying out second-checks (4-eye reviews) on colleagues' data entry to catch and correct errors
• Notifying relevant teams and stakeholders once accounts have been successfully opened
• Running and reviewing exception reports to spot and fix data issues before they escalated
• Getting involved in wider data quality and process improvement projects
• Digitising and filing account paperwork accurately and promptly
• Flagging ideas for improving how the onboarding function runs day to day
• Picking up other reasonable tasks as the role and business needs evolve
• Keeping your training and compliance knowledge up to date
• Continuously building your understanding of the wealth management sector

What We're Looking For

Capability

• Able to demonstrate the practical skills and knowledge needed to perform the role competently

Systems & Process

• Comfortable using Word, Excel, and Outlook day-to-day
• Quick to pick up and confidently use internal platforms and tools
• Clear understanding of relevant workflows, with a habit of escalating issues early

Compliance Mindset

• Aware of the regulatory framework relevant to the role and consistently works within it, raising any concerns without delay

Personal Attributes

• Meticulous, with a strong eye for detail and consistently accurate output
• Self-sufficient and comfortable managing your own workload
• A clear, confident communicator across all levels