Client Manager, Support Sales

OpenText; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company is hiring experienced Sales Representatives for its Advanced Customer Services team. This role focuses on customer relationship management, strategic sales planning, and deep product knowledge to drive growth within support programs. Candidates should possess strong analytical and communication skills, with a preference for business or marketing degrees.

Qualifications

• 3+ years in sales, preferably in the technology sector.
• Proven record of meeting or exceeding targets.
• Ability to analyze data and make informed decisions.

Responsibilities

• Represent OpenText's ACS services and engage with customers.
• Develop and maintain strong relationships with key decision-makers.
• Implement strategic sales plans to meet and exceed targets.

Skills

Communication Skills

Customer Focus

Analytical Skills

Adaptability

Education

Bachelor's degree in Business, Marketing, or related field

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Hiring Manager: Paul Fecteau

Talent Acquisition Advisor: Aylmer Barrett

Job Code Level: SP-ACS-P2

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At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

OpenText is seeking qualified Sales Representatives to join our new Advanced Customer Services (ACS) team, responsible for growing our top-tier Support Programs business. These programs help our customers effectively utilize and manage OpenText products.

WHAT THE ROLE OFFERS

• Sales and Account Management: Representing OpenText's ACS services, engaging with existing customers to understand their needs and present tailored packaged services.
• Customer Relationship Building: Developing and maintaining strong relationships with key decision-makers to ensure satisfaction and loyalty.
• Product Knowledge: Demonstrating in-depth knowledge of ACS services and effectively communicating their value.
• Sales Strategy: Implementing strategic sales plans to meet and exceed targets, using data and insights to identify growth opportunities.
• Negotiation and Closing: Conducting negotiations and closing deals that benefit both customer and company.
• Market Analysis: Monitoring industry trends and competitors to identify new opportunities.
• Reporting: Keeping accurate records of sales activities, customer interactions, and pipeline management using CRM software.

WHAT YOU NEED TO SUCCEED

• Experience: 3+ years in sales, preferably in the technology sector, with a proven record of meeting or exceeding targets.
• Communication Skills: Excellent verbal and written skills to articulate complex concepts persuasively.
• Customer Focus: Strong ability to understand and address customer needs.
• Analytical Skills: Ability to analyze data, identify trends, and make informed decisions.
• Team Player: Collaborative mindset and ability to work effectively within a team.
• Adaptability: Flexibility to adapt to changing market conditions and customer requirements.
• Education: Bachelor's degree in Business, Marketing, or related field preferred.

OpenText values diversity and inclusion. Our Employment Equity and Diversity Policy guides us in maintaining an inclusive environment for all, regardless of background or protected characteristics.

If you need assistance or a reasonable accommodation during the application process, please submit a ticket at Ask HR. We foster a collaborative, innovative, and growth-oriented workplace.