Graduate / Trainee / Entry Level - Client Manager

Marsh; Norwich; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Marsh in Norwich is seeking a focused Cargo team assistant for a hybrid role requiring at least three days in the office weekly. You will support the Client Executive and Brokers across renewals and new business, managing placing slips and electronic trading with insurers.

The role emphasizes accuracy, timely responses to queries, and delivering excellent client service for the Cargo Department. Prior insurance/office experience is advantageous.

Qualifications

• GCSE Maths and English at Grade 4 (C) or above.
• Strong verbal and written communication skills.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously.
• Resilience and a can-do attitude.
• Attention to detail and the ability to work under pressure to strict deadlines.

Responsibilities

• Servicing a worldwide portfolio of clients produced on a wholesale as well as a retail basis.
• Service renewals and new business from the principal's initial enquiry through to the placing slip handover to Documentation/Policy Department for processing and invoicing.
• Assist with the placement of business with insurers via electronic trading.
• Contribute towards and meet internal targets in respect of error reduction, quality checking and processing.
• Review and respond to queries from Marsh Operations and manage these to close in a timely manner.
• Delivering excellent client service for the Cargo Department.

Skills

Communication skills

Organization

Attention to detail

Resilience

Excel

GCSE Maths & English

Education

GCSE Maths & English

A-Levels or equivalent

University degree (advantage)

Tools

Microsoft Excel

Job description

Company: Marsh

Description:

We are seeking a talented individual to join our Cargo team, part of our business at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to assist the Client Executive / Brokers with:

• Servicing a worldwide portfolio of clients produced on a wholesale as well a retail basis.
• Service both renewals and new business from the principal's initial enquiry through to the handing over of the placing slip to the Documentation / Policy Department for processing and invoicing.
• Assist with the placement of business with insurers via electronic trading.
• To contribute towards and meet internal targets in respect of; error reduction, quality checking and processing.
• Review and respond to queries from Marsh Operations and manage these to close in a timely manner.
• Delivering excellent client service for the Cargo Department.

What you need to have:

• Good level of secondary education to include GCSE Math's and English at Grade 4 (C) or above (or equivalent
• Strong verbal and written communication skills
• Excellent organisational skills with the ability to manage multiple tasks simultaneously
• Resilience and a "can do" attitude
• Attention to detail and the ability to work under pressure to strict deadlines is essential
• Solid IT skills with the ability to pick up new systems quickly (particularly Excel)

What makes you stand out?

• Previous Insurance/office experience
• Educated to A-Level or equivalent (B-TEC, T-LEVEL etc.)
• University Degree (or equivalent)
• CII qualifications or currently working towards obtaining

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#hybrid

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.