Account Manager

Got The T-Shirt; Leeds; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Got The T-Shirt, a shopper marketing agency, is seeking a Client Manager in Leeds. You will own 2–3 client accounts, guiding global retail strategy and content delivery while coordinating cross-functional teams.

You will develop strong client relationships, manage budgets and timelines, and turn briefs into clear plans. Hybrid working from the Leeds office enables collaboration with creative, strategy and content teams.

Qualifications

• 2+ years agency experience in client services.
• Exceptional project management and organisation.
• Strategic thinker with ability to challenge briefs.
• Brilliant communication and relationship-building with clients and teams.
• Experience managing creative/content projects and budgets.
• Understanding research and insights informing strategy.
• Proactive, curious with commercial awareness.
• Experience with global or corporate accounts.
• Background in FMCG or integrated marketing.
• Experience coordinating multiple stakeholders across markets.

Responsibilities

• Taking ownership of 2–3 client accounts, building relationships and becoming their day-to-day contact.
• Leading global and corporate projects from retail strategy to content delivery.
• Managing multiple workstreams, timelines and stakeholders for smooth delivery.
• Working with creative, strategy and content teams to translate briefs into clear plans.
• Bringing structure to complex projects, managing content, approvals and deliverables.
• Managing budgets, scopes and deadlines, anticipating challenges.
• Occasionally handling faster-paced FMCG and shopper marketing projects.

Skills

Project management

Client relationships

Strategic thinking

Communication

Budget management

Stakeholder coordination

Global accounts

Shopper marketing

Job description

Agency: Shopper Marketing / Integrated Marketing

About the Role

We're working with a brilliant shopper marketing agency that's growing its Client Services team and looking for a talented Client Manager to join them in Leeds.

This is a fantastic opportunity to work with some major global brands, managing a mix of strategic, corporate and creative projects.

You'll take ownership of 2–3 client accounts, working on everything from global retail strategy and research-led projects to content delivery and faster-paced marketing campaigns.

It's a role with plenty of variety, but one thing is particularly important: you'll need to be an exceptional project manager. Someone who can take a complicated brief, bring clarity to it and keep everyone moving in the right direction.

If you're a strategic thinker, a brilliant organiser and someone who enjoys building great client relationships, we'd love to hear from you.

What You'll Be Doing

• Taking ownership of 2–3 client accounts, building strong relationships and becoming their trusted day-to-day contact.
• Leading a variety of global and corporate projects, from retail strategy and research-led work to complex content delivery.
• Managing multiple workstreams, timelines and stakeholders, making sure projects run smoothly from brief to delivery.
• Working closely with creative, strategy and content teams to turn complex client challenges into clear plans and brilliant work.
• Bringing structure to complicated projects, managing client-supplied content, approvals and deliverables with exceptional attention to detail.
• Managing budgets, project scopes and deadlines, anticipating challenges and keeping everyone informed.
• Getting involved in the occasional faster-paced FMCG and shopper marketing project, bringing plenty of variety to your role.

What You'll Bring

• At least 2 years' agency experience, with some solid client and project management experience under your belt.
• Exceptional project management and organisational skills.
• A strategic mindset. You'll understand the bigger picture, ask the right questions and be confident challenging a brief when needed.
• Brilliant communication skills and the confidence to build relationships with clients and internal teams at different levels.
• Experience managing creative or content projects, with great attention to detail and an understanding of budgets.
• The ability to understand research and insights, and how they can inform marketing strategy and recommendations.
• A curious, proactive attitude, plenty of initiative, commercial awareness and a genuine desire to develop.
• Experience working on global or corporate accounts.
• A background in shopper marketing, FMCG or integrated marketing.
• Experience managing complex projects involving multiple stakeholders, markets or large volumes of content.

Importantly, you don't need to come from a shopper marketing background.

Big-name clients: Work with major international brands on interesting, varied projects.

Real responsibility: Take ownership of your accounts and play an important role in delivering great work.

More than just account management: Get involved in strategic thinking, research and solving complex business challenges.

Plenty of variety: From global corporate projects to faster-paced creative campaigns, there's always something different happening.

Opportunity to develop: Join an ambitious agency where curiosity, initiative and a willingness to learn are genuinely valued.

Great people: Be part of a collaborative, supportive team that takes pride in doing brilliant work and building lasting client relationships.

Hybrid working: Enjoy the flexibility of hybrid working from the Leeds office.

Sound Like Your Kind of Role?

If you're an ambitious agency Client Manager who enjoys the challenge of juggling projects, building great relationships and delivering work that makes a difference, we'd love to hear from you.

You don't need to have worked in shopper marketing before. If you've got strong agency experience, a strategic brain and exceptional project management skills, we'd love to have a chat.