Client Manager

NielsenIQ; Stockport; Vor Ort; GBP 31.000 - 36.000; Vollzeit

Benefits dieser Stelle

Flexible working environment

Volunteer time off

Zusammenfassung

NielsenIQ is seeking a Client Manager for NIQ On-Premise in the UK. You will manage On-Premise client accounts, build relationships, deliver insights and manage multiple workstreams to meet client objectives.

The role involves project management, problem solving, and presenting findings to senior stakeholders while identifying revenue opportunities. Flexible working and development opportunities available.

Qualifikationen

• 2–4 years of experience in data analysis and insight, applying findings to client business issues and commercial recommendations.
• Fluent English and strong communication skills, with experience building and presenting insight-led stories to senior stakeholders.
• Knowledge of the On-Premise or drinks industry is a plus.
• Experience managing client relationships and multiple projects, delivering value on time and to a high standard.

Aufgaben

• Manage On-Premise client accounts and help shape the On Trade strategy of major drinks brands.
• Analysis and insight creation: understand client briefs, recommend methodologies and advanced analytics, turning insight into SMART recommendations with quantified business outcomes.
• Reporting and database delivery: ensure all OPM reviews and deliveries are complete and project manage reporting and database developments with stakeholders.
• Project management and team leadership: plan and manage multiple workstreams, follow a start-to-finish process, keep seniors updated.

Kenntnisse

Data analysis

Fluent English

Client relationships

Project management

Analytical mind

Jobbeschreibung

NIQ On-Premise helps to inform major decisions within our clients’ businesses; with overall responsibility for the project management of all briefs and deliverables, the CM plays a key role in shaping the On Trade strategy of major drinks brands.

The Client Manager will build & maintain great client relationships by providing best in class customer service, insight & deliverables, and in doing so is integral to identifying & creating further opportunities to broaden client stakeholder engagement & revenue prospects.

Sharing their analytical know-how and market knowledge. The CS Manager works closely with the team to develop their key skills, as well as manage the account time effectively to ensure all client responsibilities are met. Always living and working within NIQ’s culture & core values.

Salary: 31000 GBP gross per year. Placement will depend on objective criteria including experience, skills, and internal equityconsiderations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

Main Duties & Responsibilities

Responsible for ensuring all CS validation of OPM is complete

First line support to Analyst, problem solving any & all technical production process issues, liaising with Production & Development teams as needed.

Project manage all reporting & database developments with all internal & external stakeholders

Analysis & Insight Creation (DELIGHT):

Interpret & deconstruct client briefs to ensure true client requirements are met

Recommend & provide guidance on methodologies, advanced analytics & use of additional NIQ services where necessary

Develop insight to capture a advanced market & client understanding, turning insights into SMART recommendations which are in line with their business objectives using SCQA and including quantified business objectives

Quality check final output ensuring output is accurate, Client Ready & brief relevant before sending to the project lead along with PQR documentation for final feedback & sign off

Client Management (GROW):

Ensure all contractual obligations are met, always working towards internal & external account reviews/plans

Responsible for training clients & advocating the use of CGA by NIQ Solutions across client base

Demonstrate a sound understanding of team targets & objectives both commercial and operational.

Main contact for all standard data queries & brief requests from clients, wider business or commercial team.

Build relationships across client business & drive awareness of NIQ services

Confidently present research findings & demonstrates market knowledge, ensuring each deliverable has relevant feedback survey included (T-NPS)

Identify revenue opportunities through understanding client objectives/challenges & conveying how NIQ On Premise services can support

Communicate & advocate the features, benefits & methodologies of all NIQ On Premise services

Proactively share interesting trends or insights identified either in trade, in the press, or from wider NIQ On Premise work with the client

Organise own resource to ensure milestones are hit

Plan & manage multiple work streams or client demands, providing regular progress & resource updates on all deliveries to the project lead

Project manage all client briefs & liaise with all client stakeholders to ensure alignment on timescales, progress & output

Ensuring Project Start to Finish is followed for all Projects including presentation structure/story board, setting regular milestones for review & feedback (T-NPS), ensuring brief is completed to expected level & timescale

Manage up effectively, providing regular progress reports & involving seniors in key issues & seeking out senior expertise where necessary

Demonstrate good leadership skills

Engage team through great communication; inspiring & helping them see how what they do connects

Demonstrate intellectual integrity, ensure your actions fit your words

Responsibilities

You will manage On-Premise client accounts and help shape the On Trade strategy of major drinks brands by:

• Analysis and insight creation: Understanding client briefs, recommending methodologies and advanced analytics, and turning insight into SMART recommendations, with quantified business outcomes.
• Reporting and database delivery: Making sure all OPM reviews and deliveries are complete, and project managing reporting and database developments with internal and external stakeholders.
• Client management: Being the main contact for data queries and brief requests, training clients with NIQ On-Premise solutions, presenting findings with confidence, and spotting revenue opportunities by understanding client objectives and challenges.
• Project management and team leadership: Planning and managing multiple workstreams, following a project start-to-finish process, keeping senior colleagues updated.

Qualifications

• 2–4 years of experience in data analysis and insight, applying findings to client business issues and commercial recommendations.
• A track record of managing client relationships and multiple projects, delivering value on time and to a high standard.
• A strong analytical mind, confidence with methodology questions, and skill across a range of software and digital tools.
• Fluent English and strong communication skills, with experience building and presenting insight-led stories to senior stakeholders.
• Knowledge of the On-Premise or drinks industry is a plus.

Additional Information

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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