Client Manager

NielsenIQ; Isle of Man; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ On-Premise in the United Kingdom seeks a Client Manager to build strong client relationships and deliver best-in-class service, insights and deliverables while identifying opportunities to grow revenue.

The role focuses on translating analytical findings into strategic recommendations, managing reporting, and coordinating projects with internal and external stakeholders within NIQ’s On-Premise framework.

Qualifications

• 2-4 years of experience in data analysis and insight, applying findings to client business issues and commercial recommendations.
• Fluent English and strong communication skills, with experience building and presenting insight-led stories to senior stakeholders.

Responsibilities

• Analysis and insight creation from client briefs, turning insight into SMART recommendations with quantified outcomes.
• Reporting and database deliveries; project managing reporting and database developments with internal and external stakeholders.
• Client management as the main contact for data queries and briefs, training clients on NIQ On-Premise solutions.
• Project management and team leadership; planning and managing multiple workstreams, keeping senior colleagues updated.
• Manage On-Premise client accounts and help shape the On Trade strategy for major drinks brands.

Skills

Data analysis

Client relationship management

Project management

Communication skills

English fluency

Drinks industry knowledge

Tools

Microsoft Excel

CRM systems

Job description

NIQ On-Premise helps to inform major decisions within our clients’ businesses; with overall responsibility for the project management of all briefs and deliverables, the CM plays a key role in shaping the On Trade strategy of major drinks brands.

The Client Manager will build & maintain great client relationships by providing best in class customer service, insight & deliverables, and in doing so is integral to identifying & creating further opportunities to broaden client stakeholder engagement & revenue prospects.

Sharing their analytical know-how and market knowledge. The CS Manager works closely with the team to develop their key skills, as well as manage the account time effectively to ensure all client responsibilities are met. Always living and working within NIQ’s culture & core values.

Salary: 31000 GBP gross per year. Placement will depend on objective criteria including experience, skills, and internal equityconsiderations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

Main Duties & Responsibilities

Reporting & Database deliveries (TRANSFORM):

• Responsible for ensuring all CS validation of OPM is complete
• First line support to Analyst, problem solving any & all technical production process issues, liaising with Production & Development teams as needed.
• Project manage all reporting & database developments with all internal & external stakeholders

Analysis & Insight Creation (DELIGHT):

• Interpret & deconstruct client briefs to ensure true client requirements are met
• Recommend & provide guidance on methodologies, advanced analytics & use of additional NIQ services where necessary
• Develop insight to capture a advanced market & client understanding, turning insights into SMART recommendations which are in line with their business objectives using SCQA and including quantified business objectives
• Quality check final output ensuring output is accurate, Client Ready & brief relevant before sending to the project lead along with PQR documentation for final feedback & sign off

Client Management (GROW):

• Responsible for always delivering excellent customer service
• Ensure all contractual obligations are met, always working towards internal & external account reviews/plans
• Responsible for training clients & advocating the use of CGA by NIQ Solutions across client base
• Demonstrate a sound understanding of team targets & objectives both commercial and operational.
• Main contact for all standard data queries & brief requests from clients, wider business or commercial team.
• Build relationships across client business & drive awareness of NIQ services
• Confidently present research findings & demonstrates market knowledge, ensuring each deliverable has relevant feedback survey included (T-NPS)
• Identify revenue opportunities through understanding client objectives/challenges & conveying how NIQ On Premise services can support
• Communicate & advocate the features, benefits & methodologies of all NIQ On Premise services
• Proactively share interesting trends or insights identified either in trade, in the press, or from wider NIQ On Premise work with the client

Project Management & Team Leadership (OUR TEAM):

• Organise own resource to ensure milestones are hit
• Plan & manage multiple work streams or client demands, providing regular progress & resource updates on all deliveries to the project lead
• Project manage all client briefs & liaise with all client stakeholders to ensure alignment on timescales, progress & output
• Ensuring Project Start to Finish is followed for all Projects including presentation structure/story board, setting regular milestones for review & feedback (T-NPS), ensuring brief is completed to expected level & timescale
• Manage up effectively, providing regular progress reports & involving seniors in key issues & seeking out senior expertise where necessary
• Demonstrate good leadership skills
• Engage team through great communication; inspiring & helping them see how what they do connects
• Demonstrate intellectual integrity, ensure your actions fit your words

Responsibilities

You will manage On-Premise client accounts and help shape the On Trade strategy of major drinks brands by:

• Analysis and insight creation: Understanding client briefs, recommending methodologies and advanced analytics, and turning insight into SMART recommendations, with quantified business outcomes.
• Reporting and database delivery: Making sure all OPM reviews and deliveries are complete, and project managing reporting and database developments with internal and external stakeholders.
• Client management: Being the main contact for data queries and brief requests, training clients with NIQ On-Premise solutions, presenting findings with confidence, and spotting revenue opportunities by understanding client objectives and challenges.
• Project management and team leadership: Planning and managing multiple workstreams, following a project start-to-finish process, keeping senior colleagues updated.

Qualifications

• 2-4 years of experience in data analysis and insight, applying findings to client business issues and commercial recommendations.
• A track record of managing client relationships and multiple projects, delivering value on time and to a high standard.
• A strong analytical mind, confidence with methodology questions, and skill across a range of software and digital tools.
• Fluent English and strong communication skills, with experience building and presenting insight-led stories to senior stakeholders.
• Knowledge of the On-Premise or drinks industry is a plus.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion