Client Manager

Kaboodle; Manchester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Health Shield Cash Plan

Cycle-to-work scheme

Guestlist for shows & festivals

Penfold Pension - 3% at enrolment, 4%/

Critical Illness Cover

Group Life Cover (Death in Service)

Personal Development Budget

£20 Monthly wellbeing allowance

Job summary

Kaboodle seeks a hands-on Client Manager based in Manchester to own a portfolio of clients, including a key venue partnership. You will be visible at client sites, regularly traveling to venues and offices across the UK, and will develop a first-hand understanding of client operations.

You will manage relationships, provide on-site hardware support for ticketing and access control, and translate client needs into technical requirements while collaborating with Product and Engineering teams.

Qualifications

• Hands-on, technically confident Client Manager
• Willing to travel across the UK regularly
• Based in Manchester with support across UK locations

Responsibilities

• Be the primary contact for clients in your portfolio and ensure day-to-day delivery
• Travel regularly to client locations across the UK, including short notice where needed
• Own client relationships and act as a trusted extension of their operational teams
• Provide hands-on technical support and training for on-site hardware (ticketing, access control)
• Diagnose hardware and connectivity issues in live environments and escalate when needed
• Configure events within ticketing platforms and ensure readiness before live events
• Support on-sales and live events and respond quickly to issues
• Develop product understanding to investigate problems and provide client insights
• Translate client feedback into clear technical requirements for Product/Engineering
• Lead client reviews and post-event debriefs with data-informed improvements
• Assist with onboarding of new clients including on-site installation and training
• Take ownership and drive issues through to resolution

Skills

Technically minded

Hands-on hardware

Data analysis

Excel

Client management

Travel

Communication

Organised

Tools

Ticketing hardware setup

Networking equipment

On-site testing

Job description

About Kaboodle & Weezevent

Kaboodle and Weezevent provide ticketing, cashless payment and access control technology for some of the UK and Europe’s best-known venues and events. Kaboodle joined Weezevent in 2025, bringing together two experienced teams and a wider range of technology. Today, we support more than 25,000 clients with a team of around 300 people across the UK and Europe. Our clients range from permanent venues and major festivals to sporting events and large-scale live experiences. In the UK, we work with names including Broadwick Live, Snowbombing, Lost Village, Boomtown and Victorious, alongside thousands of events across Europe. With UK offices in Manchester and London and teams across Europe, it’s an exciting time to join us. We’re growing our UK business, developing our technology and working closely with our clients to make their events run better — from the initial on-sale right through to what happens on the ground on event day.

About The Role

We’re looking for a hands‑on, technically confident Client Manager to take significant ownership of a portfolio of clients, including a key Manchester venue partnership. This is not a traditional desk‑based account management role. You will be expected to be visible and present with their clients, regularly working from venues and client offices and developing a first‑hand understanding of their operation. Manchester will be your base, but you will support clients across multiple UK locations. Frequent travel is an essential part of the role, including the ability to travel at relatively short notice when a client or operational issue requires us to be on the ground. The role combines client management, ticketing technology, hardware support, data analysis and live event operations. You'll be trusted with considerable responsibility for your clients and expected to take ownership of issues through to resolution.

What You’ll Do

You’ll be the primary point of contact for the clients within your portfolio and take responsibility for the successful day‑to‑day delivery of our services.

• Maintain a strong face‑to‑face presence with your clients, spending significant time at their venues and offices.
• Travel regularly to client locations across the UK, including at short notice when operational requirements demand it.
• Take ownership of your client relationships and become a trusted extension of their operational teams.
• Provide hands‑on technical support and training for our on‑site hardware, including setting up, testing, troubleshooting and resolving issues with equipment used for ticketing, access control and other event operations.
• Diagnose hardware and connectivity issues methodically and confidently in live environments, escalating where necessary while retaining ownership of the issue.
• Prepare and configure hardware ahead of events and ensure equipment is operationally ready before going live.
• Set up and configure events within our ticketing and associated platforms, including ticket types, allocations, access requirements and other system configuration.
• Support key on‑sales and live events, responding quickly when technical or operational problems arise.
• Develop an excellent understanding of how our hardware and software work together, enabling you to investigate problems rather than simply report them.
• Become a product expert and help clients make effective use of the technology available to them.
• Use reporting and data to analyse ticket sales, customer behaviour and operational performance, identifying trends, issues and opportunities.
• Turn data into useful client insight and recommendations rather than simply producing reports.
• Coordinate client requirements and issues across Client Operations, Product, Finance and Customer Service.
• Translate client feedback and operational problems into clear technical requirements for our Product and Engineering teams.
• Lead client reviews and post‑event debriefs, using both data and operational experience to recommend improvements.
• Support the implementation and onboarding of new clients, including on‑site installation, testing, training and event delivery where required.
• Take ownership when something goes wrong: understand the problem, coordinate the right people and see it through to resolution.

You’ll Be Someone Who

• Is technically minded and comfortable working hands‑on with hardware.
• Enjoys understanding how things work and isn't intimidated by cables, devices, networks, peripherals or unfamiliar equipment.
• Approaches technical problems logically and is willing to investigate and troubleshoot before escalating.
• Can learn complex software quickly and become a confident system expert.
• Is comfortable working with data, particularly Excel or similar tools, and can interpret what the numbers are telling you.
• Has strong client‑management skills and enjoys building relationships face‑to‑face.
• Is comfortable working independently at client sites and making sensible decisions without constant supervision.
• Takes personal ownership and accountability rather than passing problems between teams.
• Can communicate technical issues clearly to both technical and non‑technical people.
• Remains calm and credible when troubleshooting something in front of a client during a live event.
• Is highly organised and able to manage multiple clients, venues and competing priorities.
• Is willing and able to travel frequently throughout the UK, sometimes at short notice.
• Can work evenings and weekends where required by client and event schedules.

Our Benefits

• 25 days annual leave, increasing to 26 days after 2 years service and 27 days after 3 years service
• Health Shield Cash Plan (Level 2)
• Cycle-to-work scheme
• Guestlist for shows & festivals
• Penfold Pension - 3% at enrolment, increasing to 4% after 2 years and 5% after 3 years
• Critical Illness Cover
• Group Life Cover (Death in Service)
• Personal Development Budget
• £20 Monthly wellbeing allowance